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Support Services Representative
Tyler Technologies
Virginia, USA
Full-time
Entry · 1+ years experience
Hybrid
Discovered 2 weeks ago
Customer Relationship Management system
Free
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Customer Relationship Management system
Key Skills for This Role
Customer Relationship Management system
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Responsibilities
- Process a high volume of incoming customer inquiries promptly and efficiently through unscripted telephone and email conversations
- Resolve incoming inquiries regarding login issues, billing issues, technical problems, service questions, and other general concerns
- Take detailed notes, document customer contacts quickly, and maintain customer records during and after each customer contact in the Customer Relationship Management system
- Understand and determine the cause of problems quickly and apply the appropriate solution
- Review and process documents for compliance with established regulations
- Manage sensitive information securely and follow company policies and procedures
- Demonstrate commitment to customer satisfaction and interact with customers professionally and courteously at all times
- Solve technical problems with minimal supervision
- Navigate a computer effectively and learn to use and support multiple web-based systems quickly
- Provide accurate and complete information to meet customer needs and achieve satisfaction
- Work with supervisor to stay updated on product knowledge, company policies, and procedures, and effectively handle changes in any of these areas
- Provide timely feedback to the supervisor regarding challenges or customer concerns
- Other duties as assigned
Qualifications
- High School Diploma and a minimum of one year of customer-facing work experience.
- Excellent communication skills, including clear verbal and written abilities.
- Strong organizational and prioritization skills.
- Ability to multitask in a fast-paced environment to ensure timely follow-through.
- Must have excellent problem-solving skills and a keen attention to detail.
- Must be self-motivated and demonstrate initiative.
- Ability to understand a variety of technologies and platforms.
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