Support Operations Engineer - Intermediate

Bachelor's degree (Computer Science, MIS, or Mathematics preferred).

Strong written and oral communication skills, with a proven ability to maintain clarity and professionalism when managing high-pressure production outages and post-incident summaries.

Current Salesforce Certified Platform Developer I (PDI).Development: 2+ years of experience with Apex, including troubleshooting, debugging, and test class development.

Current Salesforce Certified Administrator with 2+ years of experience with Classic and Lightning views, user rights, custom settings, managed packet installation and Apex Data Loader.

Process Architecture: Strong working knowledge of Synchronous vs. Asynchronous processing (Future methods, Queueables, Batch Apex, Schedulable classes) and troubleshooting background job limits.

Data Mastery: Strong SOQL querying experience to identify record-level issues and generate technical reports.

Prior experience in a technical/development support capacity with a strong sense of urgency and commitment to SLA-driven resolution.

Jira and ServiceNow experience or similar tools (maintaining Kanban boards, triage, and backlog prioritization).

What could set you apart

The "Calm in the Storm": Proven ability to manage high-pressure situations such as production outages and communicate clearly with anxious Client stakeholders.

Experience drafting comprehensive post-incident summaries and "Lessons Learned" reports to drive platform stability.

FinTech Knowledge: Specific experience with commercial banking, credit decisioning, or risk management software.

We offer a hybrid work setting, comprehensive compensation and healthcare packages, attractive paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!