Support Engineer III, Music Client Quality
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
Role Overview
Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and cult
Key Skills for This Role
Full Job Posting
About the Role
Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and cult
Key job responsibilities
- Play a lead role in on-boarding the technical and operational tasks from Engineering team to Support team.
- Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services.
- Work on operations and maintenance driven coding projects, primarily in Java, Perl, or shell scripts, and AWS technologies.
- Software deployment support in staging and production environments.
- Develop tools to aid operations and maintenance.
- System and Support status reporting.
- Ownership of two or more Digital products or components.
- Customer notification and workflow coordination and follow-up to maintain service level agreements.
Basic Qualifications
- 2+ years of software development, or 2+ years of technical support experience.
- Experience troubleshooting and debugging technical systems.
- Experience in Unix.
- Experience scripting in modern program languages.
Preferred Qualifications
- Knowledge of web services, distributed systems, and web application development.
- Experience troubleshooting & maintaining hardware & software RAID.
- Experience with REST web services, XML, JSON.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Amazon Music
Software Development Engineer, Amazon Music
Bengaluru, IND
Amazon Music is hiring a Software Development Engineer to build large-scale, high-performance services and consumer-facing music experiences across apps, web, and voice platforms. Candidates need at least 3 years of prof
Partner Growth Manager, Amazon Music, India
Mumbai, IND
Amazon Music seeks a Partner Growth Manager to drive audience growth and awareness through partnership initiatives. The role requires creative problem-solving, data-driven decision-making, and strong relationship-buildin