Support Engineer
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Key skills for this role
About the Role
Support Engineer (DevOps / SRE / Production Support) Location: Abu Dhabi, UAE Type: Full-time About the Role We’re looking for a high-performing Support Engineer to join a forward-thinking Development & Engineering team.
Key Skills for This Role
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Overview
Support Engineer (DevOps / SRE / Production Support)
About The Role
We’re looking for a
high-performing Support Engineer
to join a forward-thinking Development & Engineering team.
This role blends
production support, DevOps, and modern SRE practices
, with a strong emphasis on
automation, observability, and AI-driven operations
.
What You’ll Be Doing
- Own
- L2/L3 support
- across applications, APIs, data platforms, and event-driven systems
- Lead
- incident management end-to-end
- (triage → resolution → root cause analysis)
- Build and maintain
- CI/CD pipelines
(Azure Devops)
- Manage
- cloud infrastructure (Azure)
- using Infrastructure as Code (Terraform/Bicep/ARM)
- Enhance
- observability
- (monitoring, alerting, tracing, dashboards)
- Automate workflows, runbooks, and remediation processes
- Support
- data pipelines, ETL/ELT processes, and platform operations
- Collaborate with engineers on
- production readiness and release reliability
- Leverage
- AI tools
- for incident triage, diagnostics, and proactive issue detection
Core Skills
- Strong experience in
- production support / SRE / DevOps environments
- Hands-on with
- Azure services
(App Services, AKS, Functions, SQL, etc.)
- Expertise in
- CI/CD and deployment strategies
- Containerisation and orchestration (
Docker, Kubernetes And AKS
- )
- Solid
Python & Sql
- for automation and troubleshooting
- Monitoring & observability tools (
- Dynatrace, Azure Monitor, Datadog, etc.
- )
Technical Exposure
- .NET / C#, APIs, microservices, event-driven systems (Kafka, RabbitMQ, etc.)
- Data platforms (Spark, Databricks or similar)
- Infrastructure as Code & cloud networking fundamentals
- Scheduling/orchestration tools (Airflow, Control-M, etc.)
Experience & Qualifications
- 7–10+ years in
- support engineering / DevOps / SRE
- Degree in Computer Science (or equivalent experience)
- Strong understanding of
- ITIL processes
- Experience supporting
- enterprise-grade systems
- Background in
- financial services or complex data environments
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