Support Engineer

Provide consistently high-quality technical service to customers, earning their trust through accuracy, responsiveness, and results.

Deliver actionable product suggestions to our engineering team, shaping the next generation of Meter’s hardware and software.

Strengthen the team through clear documentation, peer training, and engineering expertise that makes everyone better.

We’ll know it’s working if

You consistently tackle complex tickets, adapting accurately to the constant changes in priority that come with an active queue.

You identify and deliver improvements to our existing processes that make the team more efficient.

You act like an owner, constantly building your technical depth and sharing that expertise to elevate the entire team.

Troubleshoot and resolve tickets spanning every layer of the network stack.

Manage and support complex customer networks, almost entirely remotely.

Identify and document product bugs, escalating them with clear reproduction steps.

Create well-structured feature requests informed by real customer needs.

Build and maintain documentation that shortens time-to-resolution for everyone.

A “Swiss Army knife” of networking, fluent in wireless, security, WAN/LAN, routing, DNS, and more.

Committed to improving the network experience for every customer, delivering solutions that just work.

Analytical by nature; you’re comfortable with ambiguity and energized by solving unique problems.

Calm under pressure, even in the fast pace of redefining an industry.