Support Engineer

Job Summary

Roles and Responsibilities

• Delivery: Install, integrate and configure.
• Develop processes and procedures for typical customized system applications.
• Construct and execute a testing plan.
• Analyze system output/operations in relation to client requirements, identify inconsistencies, and propose / implement optimal solutions.
• Produce detailed feature request documents for functional enhancements and further development of core product or customizations.
• Perform troubleshooting, debugging, analysis on system issues, analyze complex issues with QA and R&D, open and follow up on bugs.
• Customized training and optimizations
• Support our customers by handling T3+ tickets opened by ticketing system, on all rounds

Education requirement

• Bachelor’s degree in Engineering/Telecommunications/Computer Science, preferred

Experience range

Technical/ functional skills required

• Knowledge of OS – Linux and Windows.
• Knowledge of Linux shell scripting, preferred
• Knowledge of Database– ORACLE, preferred
• Knowledge of GSM [MAP Signaling], ISUP, Sigtran, SIP, SS7 – a strong advantage
• Diameter Protocols
• Client-facing experience.
• English Language proficiency, written and verbal
• Written and verbal skills; excellent phone manner
• Ability to effectively juggle/prioritize multiple tasks and function well within a team
• Willingness to travel abroad.

Soft skills required

• Strong technical and analytical skills
• experience in problem analysis and resolution of software problems
• Strong written and verbal communication skills (English)
• Attention to detail