Support Analyst II

Drive initiatives that improve quality and efficiency

Lead by example in all your work

Guide and mentor junior colleagues in both technical and professional skills

Provide 24/7 emergency support for critical customer issues through our on-call rota

Work an adjusted schedule (for example, Tue-Sat or Sun-Thu) when needed to ensure global coverage

Your qualifications

Essential:

Early-career professional with at least 2-3 years of experience in:

Data analysis (Excel, Anaplan or similar tools)

Software development or quality assurance

level 2 or level 3 technical support

A degree in Mathematics, Physics, Electronic Engineering, Computer Science, or other technical disciplines involving large datasets

Fluent or professional proficiency in English

A quick learner with a curiosity for understanding complex systems and software behavior

Genuine passion for problem-solving and resilience in resolving challenging technical issues

An analytical mindset with a methodical and detail-oriented approach

Able to thrive under time constraints in a fast-paced, dynamic environment

Excellent communication skills to convey technical information clearly

Experience leading smaller team projects and mentoring colleagues

Experience creating technical documentation and delivering training

Preferred:

Familiarity with technical support environments, SaaS platforms, or complex data systems

Experience working with monitoring tools such as Grafana (or willingness to learn)

Adaptability to shifting priorities and managing multiple concurrent issues

A team player comfortable working cross-functionally across global teams

Enthusiasm for customer success and delivering high-quality solutions

Experience with Anaplan or similar planning products

Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB)

We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.

Fraud Recruitment Disclaimer

It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.

Anaplan does not:

Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.

Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication.

All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to people@anaplan.com before taking any further action in relation to the correspondence.

Candidate data processed during our recruitment activities is handled in accordance with our Candidate Privacy Notice. This may include the use of artificial intelligence or automated tools to assist our team in evaluating qualifications.