Support Agent
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Key skills for this role
About the Role
RoboHub.ae is seeking a Support Agent to conduct on-site robot demonstrations, deploy and commission robots at client locations, and provide technical support via chat, call, and online meetings.
Key Skills for This Role
Responsibilities
- Conduct on site visits and showroom demonstrations for walk in visitors and prospective clients
- Lead on site robot deployment, SLAM mapping, navigation setup, and commissioning at client locations
- Train client staff on robot operation, basic troubleshooting, and day to day use
- Answer customer support tickets via chat and call, providing timely and accurate resolutions
- Conduct online support meetings with customers to remotely diagnose and resolve issues
- Perform basic hardware repairs and maintenance on robots
- Record unboxing, demo, and technical videos for marketing, customer onboarding, and support
- Write user manuals, setup guides, and technical documentation
- Maintain and update documentation and video content regularly
Requirements
- Bachelor's degree or Diploma in Robotics, Mechatronics, Engineering, or a related field
- Excellent communication and presentation skills
- Comfortable in a customer facing showroom or field environment
- Able to perform basic robot repairs and hardware troubleshooting
- Able to create clear written documentation and produce simple video content
Full Job Posting
Overview
- Conduct on site visits and showroom demonstrations for walk in visitors and prospective clients, clearly explaining robot features, capabilities, and use cases
- Build rapport with potential and existing clients through confident, friendly, and professional communication
Responsibilities
- Lead on site robot deployment, SLAM mapping, navigation setup, and commissioning at client locations
- Train client staff on robot operation, basic troubleshooting, and day to day use during and after deployment
- Answer customer support tickets via chat and call, providing timely and accurate resolutions to technical queries
- Conduct online support meetings with customers to remotely diagnose, troubleshoot, and resolve issues
- Perform basic hardware repairs and maintenance on robots, escalating complex hardware faults where necessary
- Record unboxing, demo, and technical videos for marketing, customer onboarding, and support purposes
- Write user manuals, setup guides, and technical documentation for customers and internal reference
- Maintain and update documentation and video content regularly to reflect new products and software updates
Requirements
- Bachelor's degree or Diploma in Robotics, Mechatronics, Engineering, or a related field
- Excellent communication and presentation skills — able to engage both technical and non technical audiences confidently
- Comfortable in a customer facing showroom or field environment
- Able to perform basic robot repairs and hardware troubleshooting
- Able to create clear written documentation and produce simple video content
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