Supply Services Administrator

Do you thrive in a fast-paced environment where organisation, problem-solving and customer service are key?

Join Essity's Supply Chain team in Skelmersdale and play a vital role in ensuring the efficient movement of products that improve the lives of millions of people every day.

Working closely with internal teams, customers and logistics partners, you'll help keep our supply chain running smoothly while delivering excellent service and support.

At Essity, we're committed to improving well-being through our leading hygiene and health products.

We're looking for an organised and customer-focused Supply Services Administrator to join our Supply Chain team in Skelmersdale.

In this role, you will be responsible for coordinating the transport and distribution of finished goods, mother reels and raw materials, ensuring products move efficiently through the supply chain and reach customers on time.

Working closely with planning teams, warehousing providers and transport partners, you'll play an important role in delivering excellent customer service while supporting operational performance.

As a Supply Services Administrator, you will:

Plan and coordinate transport and distribution activities to support customer and business requirements.

Monitor customer orders and ensure the timely delivery of finished goods, mother reels and raw materials.

Identify and escalate potential delivery issues to the planning team to minimise disruption.

Act as a key point of contact for external warehousing and transport providers, ensuring effective use of transport capacity.

Manage customer queries and complaints in a professional and timely manner.

Support the achievement of Supply Service KPIs and service level targets.

Identify opportunities for continuous improvement and support corrective actions where required.

Assist with customs clearance activities where applicable.

Promote and support Essity's I Care programme, contributing to a safe, healthy and sustainable working environment.

You are organised, proactive and enjoy working collaboratively within a fast-paced environment.

You take pride in delivering a high-quality service and building strong relationships with both internal and external stakeholders.

You'll ideally have:

Experience within an administration, logistics, supply chain or customer service environment.

Good literacy and numeracy skills.

Strong attention to detail and organisational skills.

Good IT and computer skills, including experience using business systems and Microsoft Office applications.

Strong communication and relationship-building skills.

A proactive approach to problem solving.

The ability to work effectively as part of a team.

Flexibility and adaptability in a changing environment.

A commitment to safety, quality and continuous improvement.

A willingness to learn and develop.

Our purpose, Breaking Barriers to Well-Being, provides meaning to everything we do.

Join us to improve well-being for people and drive positive change for society and the environment.

At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere.

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