Supply Chain Process Manager

Overview

How You Will Make An Impact

• Design and evolve end‑to‑end Supply Chain process architecture (Tier 1–4) aligned to business outcomes and transformation priorities
• Translate strategic objectives such as growth, cost‑to‑serve reduction, and resilience into executable process designs and operating models
• Define clear business rules, decision logic, handoffs, and controls that enable orchestration and automation
• Lead business process design for enterprise workflow and business process management (BPM) platforms such as Pega
• Partner with Supply Chain, Information Technology (IT), and architecture teams to ensure business intent is accurately implemented
• Establish and monitor process performance metrics to drive prioritization, continuous improvement, and value realization
• Enable a shift from functional silos to end‑to‑end process ownership across the Supply Chain

The Must Haves

• 5–8+ years of experience in process management, business process transformation, operational excellence, or digital enablement
• Hands‑on experience with BPM, workflow, or orchestration platforms (Pega strongly preferred; Appian, ServiceNow, Camunda, or equivalent)
• Proven ability to translate business strategy and operational objectives into executable process designs
• Experience partnering closely with IT and technology teams on digital implementations
• Strong end‑to‑end process design skills with the ability to operate beyond functional silos
• Ability to clearly articulate business rules, decision logic, and workflows
• Bachelor’s degree in Business, Operations, Engineering, Information Systems, or a related field

Nice To Haves

• Supply Chain domain experience across planning, order management, procurement, fulfillment, logistics, or service supply chain
• Experience supporting enterprise process orchestration or workflow enablement initiatives
• Familiarity with process performance measurement, automation coverage, and exception management
• Certifications in Lean, Six Sigma, Business Process Management (BPM), or process improvement disciplines
• Experience contributing to reusable standards, templates, and process design best practices
• Comfort operating in ambiguous, evolving transformation environments

Pay Range

• The annual pay range for this position in Canada is CAD 71, 800 - CAD 114, 800
• Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business.
• Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.
• Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.
• At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard.
• Ciena values the diversity of its workforce and respects its employees as individuals.
• We do not tolerate any form of discrimination.
• Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
• If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.