Supervisory Dispatching Technician

Duties

• Perform caller interrogation to determine type of response to dispatch police, fire, and EMS personnel and equipment as needed.
• Maintain constant communication with incident commanders and first responders, while documenting critical information like vehicle status, road closures, and system outages for senior officials.
• Operate as a central point for relaying emergency information to other jurisdictions, managing mutual aid requests, and notifying officials of changing conditions affecting operations.
• Responsible for identifying problem areas with subordinates and initiating appropriate action to effectively eliminate the problem(s).
• Draft critical documents for day-to-day operations, including Standard Operating Procedures (SOPs) and Memorandums of Understanding (MOUs).
• Provide information and expert advice to the Supervisor Dispatch Tech and other leaders regarding best business practices and operational improvements.
• Plan, schedule, supervise, train and evaluate the performance of subordinate team members.
• Set employee standards for performance and prepare performance evaluations.
• Identify developmental and training needs for subordinates, provide coaching and counseling, and effect minor disciplinary measures when necessary to maintain standards.
• Monitor and process workflows to detect and resolve problems with CAD hardware, software, telephone equipment, and other programs that operators cannot solve.
• Make recommendations concerning the maintenance or replacement of equipment to ensure the dispatch center remains technologically current and effective.
• Assist software technicians in testing new applications and maintains personal proficiency for all communication and data processing equipment.