Supervisor, Technical Operations Center

Qualifications

• Minimum of five (5) years of experience in broadcast operations, transmission operations, technical operations, broadcast engineering, or a related television/media environment, including demonstrated leadership or supervisory experience.
• Fluent English and Spanish (both written & verbal)
• Exhibits strong technical knowledge of broadcast transmission workflows and infrastructure, including IP-based video transport, satellite, fiber-optic networks, bonded cellular technology, and other contribution and distribution platforms.
• Advanced understanding of IP transmission technologies and protocols, including SRT, RTMP/UDP, multicast/unicast workflows, network addressing, port configuration, signal routing, and troubleshooting of IP-based contribution feeds.
• Demonstrated experience configuring, monitoring, troubleshooting, and supporting satellite, fiber, IP, and bonded transmission paths for live and recorded broadcast operations.
• Strong understanding of broadcast video and audio standards, including video formats, frame rates, encoding/decoding, audio embedding and mapping, signal conversion, synchronization, and quality-control practices.
• Prior experience working within a Technical Operations Center, Network Operations Center, Master Control, Transmission Operations Center, or comparable mission-critical broadcast environment.
• Demonstrated ability to troubleshoot complex technical and operational issues under time-sensitive conditions while maintaining continuity of live broadcast operations.
• Proven leadership skills with experience supervising, training, mentoring, and developing technical and operational personnel.
• Ability to effectively manage multiple simultaneous live events, transmission paths, technical resources, and operational priorities in a fast-paced environment.
• Ability to respond effectively to changing operational priorities, emergency situations, transmission failures, and other time-sensitive broadcast issues while maintaining a high level of professionalism and attention to detail.
• Exceptional communication, time management, analytical and organizational skills with the ability to collaborate effectively with Engineering, News, Sports, Entertainment, Production, vendors, transmission providers, and external partners.
• Self-starter who exhibits ownership on assigned tasks and who will push for solutions that solve immediate problems while building towards long-term goals
• Ability to multitask and work in a fast paced, dead-line driven environment
• Accustomed to working in a team and collaborating with all levels within the organization
• Ability to build rapport with clients and manage expectations
• Ability to effectively be flexible in approach, and respond well to pressure
• Ability to lead and direct others, promote positive work environment and problem solve
• Process oriented, good at identifying and implementing best practices
• Change agent, creative and adaptable when facing challenges
• This position is required to be performed full-time from an NBCUniversal-designated worksite.
• Must be willing to work in Miami, Florida
• Willingness to travel and work overtime, and on weekends with short notice
• Must have a valid driver’s license
• The candidate must be willing to work flexible hours including late and/or last-minute scheduling changes in a 24/7 production work environment.
• Must be available to work (whenever necessary for show production) early mornings, evenings, holidays and weekends.
• Must have unrestricted work authorization to work in the United States.
• Must be covered by Solutions, NBCU’s Alternative Dispute Resolution Program