Supervisor, Technical Customer Care

Location

• This is a hybrid position. All qualified candidates must reside in/near the following locations:
• Atlanta, GA
• Burlington, VT
• Draper, UT
• Exton, PA
• Overland Park, KS
• Who You Are
• Minimum
• High School Diploma/GED and 5 years’ experience OR BA/BS and 3 years’ experience OR MS and 1-year experience OR Ph.D. and up to 1-year experience
• Ability to work flexible work hours/schedule.
• Proven ability to organize and prioritize daily work; exercise project management skills.
• Ability to leverage analytical and customer-centric approaches to set priorities, make decisions, and deliver results.
• Strong technical knowledge including but not limited to proficiency with Microsoft Office applications and CRM tools.
• Excellent interpersonal skills with the proven ability to clearly define goals and champion change for the business.
• Preferred
• Proficiency in the ability to effectively develop individuals by setting specific and measurable goals that align with the organization’s purpose and values.
• Ability to apply knowledge of the business and/or industry to maximize results, limit risk and effectively contribute to the organization.
• Proven track record of leading motivating, developing, and coaching employees; building a high-performance team with demonstrated success and developing and retaining high-performing employees.
• Salesforce CRM case logging and reporting.
• Experience with interaction distribution systems such as Genesys Pure Cloud.
• Automotive industry knowledge.