Supervisor, Supported Living Services

Position Overview

Key Responsibilities

• Lead, supervise, and support a team of Community Support Workers through recruitment, training, coaching, and performance management.
• Ensure effective daily operations through compliance with organizational policies, legislation, safety regulations, and quality standards.
• Foster a positive, collaborative, and accountable workplace culture while ensuring high-quality service delivery.
• Oversee the development, implementation, and evaluation of person-centered support plans tailored to individual goals and needs.
• Promote independence, self-determination, dignity, choice, and meaningful community inclusion for individuals receiving support.
• Collaborate with families, caregivers, support networks, and professionals to coordinate services and advocate for individuals.
• Participate in organizational initiatives, quality improvement projects, strategic planning, and cross functional teams.
• Monitor program outcomes, identify best practices, and implement innovative approaches to improve quality of life and inclusion.
• Manage administrative responsibilities, including documentation, staffing and budget oversight, health and safety compliance, incident investigations, and accreditation requirements.

Qualifications

• Degree or Diploma in Community Social Services or a related field; A combination of experience and education will be considered.
• Minimum three years of direct support experience with individuals with developmental disabilities, including those with complex medical or behavioral needs.
• Two years of supervisory or equivalent experience.
• Strong understanding of community inclusion, person‑centered practices, and positive behavior support strategies (training in behavioral intervention is an asset).
• Knowledge and experience supporting individuals with complex medical and behavioural needs.
• Experience supporting individuals in community‑based settings is an asset.
• Strong interpersonal, communication, organizational, and time‑management skills.
• Ability to work effectively both independently and as part of a team.
• Ability to remain professional, compassionate, and calm in high‑stress situations.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Ability to follow prescribed lifting, transferring, and behavior support techniques.
• Flexibility to work varied shifts based on individual needs.

Additional Position Information

Requirements

• This role requires the incumbent to undergo a Police Information Check (PIC), and a Vulnerable Sector Check by the Ministry of Justice.
• Valid Class 5 Driver's License and access to a personal vehicle. (A valid Class 4 Driving License is considered an asset and may be required, depending on the service requirements.)
• Valid Intermediate First Aid, Food Safe, MANDT and TB Health Certificate.
• This role is a unionized position covered by a collective agreement and represented by BCGEU.

Why Work with ILS?

How to Apply

• Internal Applicants: please submit your RESUME and COVER LETTER by accessing your ADP profile > Myself > Talent and then select Career Centre .
• External Applicants: please submit your RESUME and COVER LETTER through the careers link at Inclusionlangley.com/careers.
• We thank all applicants for their interest in working with ILS. Due to the volume of applicants, only those qualified and shortlisted will be contacted.
• We gratefully acknowledge that our work takes place on the traditional and unceded territories of the Máthxwi (Matsqui), qʼʷa:n̓ƛʼən ̓(Kwantlen), q̓icə̓ y̓(Katzie), and Semyome (Semiahmoo) First Nations where we live, learn, work and play.