Supervisor, Spaceport Operations (Transportation)

RESPONSIBILITIES:

• Oversee the full portfolio of transportation programs: off-site shuttles (vans and charter buses), on-site shuttle service, Tesla rental program, hovercraft commuter operations, bike share, parking lots/structures/facilities, and related team-building or employee engagement events
• Innovate approaches to increase participation in employee commuter and parking programs through communications, messaging, incentive systems, and creative campaigns
• Act as primary point of contact for parking and transportation facilities; perform strategic analysis to improve and optimize overall system efficiency, routes, and operational practices
• Recommend and support development of internal transportation and parking policies, procedures, and programs
• Lead internal customer relations for commute/transportation questions and feedback; oversee customer service, issue resolution, root-cause analysis, and corrective action plans
• Oversee communication of systems/service changes to stakeholders (email, newsletter, intranet/app, signage, basic graphics)
• Interface with internal stakeholders (including Spaceport Development, Facilities, Culinary, and Hospitality teams) to understand, develop, and align goals
• Monitor quality, consistency, and financial activities of Spaceport transportation and related operations; set/enforce standards, inspect and routinely walk areas of responsibility; strategically drive revenue and improve operating costs
• Train staff on customer service, anticipating guest/employee needs, problem resolution, and safety practices; create and maintain in-person and online training materials; ensure the team is current with all mandatory company training
• Enforce proper safety practices and support high-volume, complex multidisciplinary operations
• BASIC QUALIFICATIONS:
• High school diploma or equivalency certificate
• 3+ years of leadership experience in transportation program management, hospitality, or other corporate employee services programs
• PREFERRED SKILLS AND EXPERIENCE:
• Bachelor’s degree in hospitality or related field
• Experience opening new operations and/or creating operational procedures from the ground up; 1+ years in SpaceX Spaceport Operations a plus
• Advanced knowledge of customer service and problem resolution; excellent written and verbal communication skills
• Experience in a corporate environment; proficient knowledge of human resources management and Microsoft Office/Outlook
• Ability to organize work for large groups in various service formats; strong time management skills
• Experience with high-volume, complex multidisciplinary operations and leading teams of 10+ staff members
• Eye for aesthetic industrial design; ability to read and understand basic floor plans; familiarity with space planning, facilities in an aerospace industry, and ERP software for RFPOs/work orders
• Ability to work effectively in a team environment; make independent judgments with limited information; logical and strategic approach to solving problems
• Communication skills for relaying data (verbally and in writing) between employees, vendors, and customers
• Comfortable working in a high-stress environment balancing several projects, with flexibility to adjust for abrupt changes in strategic direction
• ADDITIONAL REQUIREMENTS:
• Must be willing to travel to other SpaceX locations for significant/extended periods of time as needed (up to 85% of the time)
• Must be able to relocate to Memphis, TN
• ITAR REQUIREMENTS:
• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
• SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
• Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.