Starlink Customer Success Specialist

RESPONSIBILITIES:

• Review assigned orders prior to system entry to confirm accuracy of products, pricing, commercial terms, contracts, and billing details
• Set up customer accounts to enable hardware shipment, Starlink service activation, and accurate invoicing
• Track shipments and activation dates; proactively flag delays or potential payment slips
• Maintain current systems and trackers so status, risks, and pending items are clearly visible and actionable for the team
• Own past-due balances and unapplied cash on assigned work until fully reconciled
• Escalate issues with a clear problem statement, revenue at risk, actions already taken, and a specific ask
• Flag unused kits, excess demand, or a stalled customer to the Customer Success Manager
• Identify and improve inefficient process steps so subsequent orders are easier to execute
• BASIC QUALIFICATIONS:
• Bachelor’s degree; OR 2+ years of professional experience in operations, customer support, or process coordination
• PREFERRED SKILLS AND EXPERIENCE:
• Handled a high volume of orders or tickets without creating avoidable errors
• Communicates clearly and raises problems early, with a dollar amount and a next step
• Improved a process or tracker other people actually used
• Experience with Excel, Salesforce, Smartsheet, or similar tools
• Built lightweight ops automations or reporting in the tools the team already uses (spreadsheets, Salesforce, Smartsheet, etc.) so other people stopped doing the work manually
• Used an AI coding tool (Claude Cowork, Cursor, Copilot, or similar) to build something real, like a script, tracker, or workflow, not just chat answers
• ADDITIONAL REQUIREMENTS:
• Willing to work across time zones when a customer shipment, activation, or billing date requires
• ITAR REQUIREMENTS:
• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
• SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
• Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.