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Supervisor, Quality Improvement
Avalon Healthcare Solutions
Remote, USA
Full-time
Senior · 5+ years experience
Remote
Discovered 1 weeks ago
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About the Supervisor, Quality Improvement position
The Supervisor, Quality Improvement is responsible for overseeing Avalon’s quality improvement auditing and monitoring activities while leading a team of Quality Improvement Specialists. This position serves as a working leader, directly participating in quality audits, data analysis, reporting, and process improvement initiatives while ensuring the team consistently delivers accurate, timely, and actionable quality insights. The Supervisor collaborates across Clinical Operations, Medical Policy, Configuration, Coding, Translation, Client Delivery, and other operational teams to support Avalon’s Quality Improvement Program, identify opportunities for improvement, and drive performance against organizational goals, client requirements, and regulatory standards.
This position is eligible for remote work, but quarterly travel will be required to Avalon’s corporate office located in Tampa, Florida.
Supervisor, Quality Improvement – Essential Functions and Responsibilities
- Supervise, coach, develop, and evaluate a team of Quality Improvement Specialists
- Establish team goals, performance expectations, and productivity standards
- Monitor workload distribution and ensure timely completion of quality audits, reporting, and improvement initiatives including ad hoc requests and shifting of priorities as new tasks arise.
- Provide ongoing training, mentoring, and professional development opportunities
- Support hiring, onboarding, performance management, and succession planning activities
- Foster a culture of accountability, continuous improvement, collaboration, and customer service
- Perform and oversee quality auditing activities, including review and analysis of claims data, identification of trends, development of recommendations, and monitoring of corrective actions
- Review audit findings and reports for accuracy, consistency, and completeness
- Monitor quality performance metrics and identify opportunities for process improvement
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