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Reporting to the Manager, Operations, the Supervisor, Operations is responsible for the daily frontline supervision and activities of the Operations Division within the Infrastructure Management Department. The Operations group is responsible for maintenance of municipal roads, storm sewers, sidewalks and curbs, street lighting, and park and trails. The role monitors year-round maintenance programs relating to the municipal infrastructure and ensuring compliance according to applicable legislation and Town policies and procedures. The Supervisor provides recommendations on operational matters and ensures exceptional customer service to internal and external partners.
Provide leadership and supervision of Operations team members, ensuring effective year-round maintenance of municipal infrastructure including roads, sidewalks, storm sewers, parking lots, street lighting, traffic signals, parks, and trails.
Promote the coordination of year-round activities among team members ensuring a unified departmental approach. Monitor and ensure work is performed in accordance with the Occupational Health and Safety Act and other relevant legislation; ensure required resources (tools, staff, equipment, materials) are utilized in an efficient and effective manner.
Assist with the development and management of long-term budgets, inventory plans and life-cycle maintenance, repairs, replacement of vehicles, and capital planning of roads and parks. Manage operational budgets in accordance with departmental objectives and seasonal needs.
Develop RFP/RFQs and participate in the full procurement process.
Participate in hiring, team member training and development, performance management/review, coaching/mentoring, health and safety, and disciplinary items.
Promote a positive work environment that is inclusive, respectful, motivating, and supportive.
Consider and introduce proactive operational changes, improvements, and/or recommendations with focus on change management, problem solving, and continuous improvement initiatives.
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Monitor infrastructure needs and ensure the required procedures and systems are in place for the delivery of appropriate service levels.
Participate in the development of standard operational procedures (SOPs), policy and procedural amendments, and use of sound asset management practices. Research, analyze and examine new opportunities and evolving trends.
Investigate, address, and respond to complex customer service issues and inquiries in a professional, courteous, and respectful manner with a solutions-oriented approach.
Draft and maintain records regarding work orders, team member performance and attendance, seasonal documentation, work plans, and incident reports among others in an organized manner and notify Manager and/or Executive Director of any issues as required.
Respond to emergency situations and where necessary assist Fire, Police and E.M. T. personnel; provide support for extreme weather conditions including flooding, wind and snowstorms.
Liaise with other division/departments, Mayor and Council and external partners/agencies to regarding municipal infrastructure related issues or concerns.
Work as a team player promoting a positive and professional work environment and conduct role with integrity and respect.
Uphold the Town’s values of integrity, accountability, empowerment, purposefulness, and service excellence.
Act as an Ambassador throughout the community, positively representing the Town.
Abide by the policies and procedures of the Town.
Abide by the Occupational Health and Safety Act, and work in a manner that is safe, reporting incidents immediately to direct supervisor.
Perform other duties as assigned in order to meet the overall goals and objectives of the Town.
Build and maintain knowledge and expertise in relevant fields.
Physical demand requires standing, sitting, and walking.
Visual attention for health and safety compliance and personal safety while on the job.
40 working hours weekly between Monday to Friday with a 30-minute unpaid lunch. Hours and working days may vary seasonally, which can include working some evening, daytime, or overnight hours on a rotational basis.
Work outside of standard hours may be required to attend emergency calls or situations.
Standard office working environment.
Occasional travel within the municipality to various sites and facilities required.
We thank all applicants for their interest. However, only those being considered for an interview will be contacted. In accordance with the Municipal Freedom of Information and Protection of Privacy Act, personal information is collected under the authority of the Municipal Act, and will only be used for candidate selection.
The Town of Midland may utilize automated screening tools (i.e. questionnaires) to highlight candidates' qualifications; however, the Town does not use artificial intelligence (AI) to screen, assess, or select applicants.
As an equal opportunity employer, we are committed to establishing a qualified workforce that is reflective of the diverse population we serve. We encourage applications from Indigenous peoples, racialized people, persons with disabilities, and those who identify as LGBTQ2S+.
Government municipality providing public services, infrastructure, emergency response, recreation, transit, and utilities to Midland residents.
Visit company websiteJobs and hiring trendsCAD 96111.94-116824.66 yearly / year
Full-time
Mid · 4+ years experience
Onsite
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