Supervisor-Marketing
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Key skills for this role
About the Role
Courtyard by Marriott is seeking a Marketing Supervisor to promote brand awareness and drive revenue through sales techniques. The role involves communicating with potential owners, scheduling preview package tours, and performing general office duties.
Key Skills for This Role
Responsibilities
- Promote awareness of brand image internally and externally
- Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott
- Communicate with potential owners via telephone to set up preview package sales/tours
- Perform general office duties to support Sales & Marketing
- Assist management in training, evaluating, counseling, and coaching employees
Requirements
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- No supervisory experience required
Full Job Posting
Position Summary
- Promote awareness of brand image internally and externally.
- Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.
- Communicate with potential owners via telephone to set up preview package sales/tours.
- Encourage guests or callers to purchase or schedule preview package sales/tours.
- Explain details and requirements related to attending a sales presentation to potential owners.
- Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property.
- Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets).
- Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
- Receive, record, and relay messages accurately, completely, and legibly.
Additional Responsibilities
- Assist management in training, evaluating, counseling, and motivating and coaching employees.
- Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information; protect the privacy and security of guests and coworkers.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs.
- Speak with others using clear and professional language; prepare and review written documents accurately and completely.
- Answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others; support team to reach common goals.
- Ensure adherence to quality expectations and standards.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
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