Supervisor ll, Warehouse Operations

Chick-fil-A Supply®, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A restaurants. Chick-fil-A Supply® ensures restaurants have the food and products they need through a seamless delivery experience that extends Chick-fil-A's culture of care. For more information, visit cfa-supply.com .

Motivate, staff, schedule and support a dynamic team responsible for all inbound, outbound, inventory control and completing other warehouse tasks by creating workflow and eliminating waste in the operation

Oversees daytime transportation operation performance to include audits and observations of routes, when required

Serves as point of contact in the absence of senior leaders in the building

Leads operational improvement and change management projects for the building, when required

Drives Safety, Quality and Compliance activities daily as the primary business partner to the SQC site leader

Supports OPEX performance initiatives in partnership with Senior DC Leaders, COBE and other support groups.

Actively supports and leads all process adherence activities, SOPA and compliance audits in the DC

Supports other distribution centers by traveling to other sites to support operational needs, when required

Closely collaborate with leaders and team members to identify, analyze and resolve operational bottlenecks

Monitor expenditure data and support budget management

Recruit, train, and develop a strong team

Mentor Supervisor I and Lead Warehouse Team Members

Collaborate with cross-functional teams regarding overall operations performance, identify and driving areas of improvement

Collaborate with the warehouse ops manager regarding staff performance; identify and drive areas of improvement; and recognize team members’ outstanding performance

Act as a liaison to Restaurant Services, balancing needs of the Operator with the capabilities of the operation

Implement, manage, and improve distribution center operations

Deliver high service levels to Operators and achieve Key Performance Indicators (KPIs)

Work closely with the DC Leadership Team, CFA Supply Services, and various business partners to ensure optimal alignment and collaboration

Support the Chick-fil-A vision and strategy by building a culture that aligns with the Chick-fil-A Supply values of care, safety and excellence

Embody and live out our Corporate Purpose through our words and actions

Complete other activities as required

High school degree or similar

5+ years of experience in warehouse leadership

Demonstrated experience with and functional knowledge of food service distribution, including warehousing, operations (including Six Sigma and Lean), engineering standards, warehouse equipment, and performance metrics

Working knowledge of innovations in supply chain and warehouse operation

Knowledge of and ability to ensure compliance with general safety standards, quality specifications, and governmental requirements

Ability to complete physically demanding work, including consistently lifting up to 60 pounds

Ability to work a flexible schedule, including weekends, holidays, and rotating shifts

Demonstrated ability to value both relationships and results and to put others above themselves

Strong aptitude to think critically, solve problems, and drive improvements in a professional and respectful manner

Exceptional organization, attention to detail, and communication skills

Strong ability to negotiate and resolve conflict by navigating confrontational situations to ensure all parties are treated with honor, dignity, and respect

Proficient in English (reading, writing, and speaking) : to safely follow verbal instructions, complete documentation and paperwork, and accurately interpret labels, pick lists, scanner prompts, signage, and company communications.

7+ years of experience in warehouse operations, supporting in a food distribution or food manufacturing environment

Experience in a start-up environment

Demonstrated success in operations and people leadership

Experience with a warehouse management system

Proficient in Microsoft Word, Excel, Outlook, and Access; experience with ERP, WMS, and TMS solutions