Supervisor, IT Support

Minimum 3+ years’ experience in a corporate IT Helpdesk and/or desktop support environment.

Thorough understanding of the Windows and Mac operating system and applications.

Strong Hardware and software troubleshooting.

Excellent customer service skills to work effectively with clients.

Possess excellent organizational skills.

Experience with standard client applications (ex: Microsoft Office, browsers, etc).

Must understand and communicate difficult concepts and provide instructions in a clear and straightforward manner.

Must be professional, self-motivated, resourceful, and work with minimal supervision.

Must be able to set priorities and be flexible in a fast-paced environment.

Ability to follow through and document issues and resolutions.

Must be able to follow procedures and protocols.

Possess a hands-on approach and management style.

Must be willing to travel.

Willing to work extended hours or weekends as needed.

Must be able to regularly lift up to 25 lbs. for duties such as delivering computers, unpacking and rack-mounting equipment, etc.

$91,800 - $137,700 USD

Base salary is just one part of our total rewards package at SpaceXAI, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.

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