Supervisor - Global Security Operations Center (GSOC)

The Global Security Operations Center (GSOC) Supervisor is responsible for overseeing shift operations within the GSOC and ensuring effective monitoring, analysis, and response to security events and incidents. This role supervises GSOC analysts, ensures adherence to standard operating procedures, and coordinates incident response activities to protect personnel, facilities, assets, and operations.

The GSOC Supervisor provides real-time leadership during incidents, supports intelligence reporting, and ensures accurate documentation and escalation of security events. This position acts as the primary point of contact for GSOC operations during assigned shifts.

The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified according to business necessity.

All assigned duties or tasks are deemed to be part of the essential functions unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.

Employees are held accountable for successful job performance. Job performance standards may be documented separately and may include functions, objectives, duties, or tasks not specifically listed herein.

In performing functions, duties, or tasks, employees are required to know and follow safe work practices and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.

All functions, duties, or tasks are to be carried out in an honest, ethical, and professional manner and are to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

Associate or Bachelor’s degree in Security Management, Criminal Justice, Intelligence Studies, Emergency Management, or a related field preferred

At least 3–5 years of experience in security operations, GSOC, SOC, or command center environments

Previous supervisory or team lead experience preferred

Experience with security monitoring technologies such as video management systems, access control platforms, or incident management software

Experience with incident response and emergency coordination

Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements

Successful completion of a comprehensive background investigation.

Clean criminal record consistent with company security policies.

Ability to pass pre-employment drug screening if required.

Ability to obtain and maintain any required security clearances or credentials.

Leadership and team supervision

Incident response coordination

Threat monitoring and situational awareness

Security operations and monitoring systems

Decision-making under pressure

Communication and reporting

Time management and prioritization

Analytical thinking and attention to detail

Conflict resolution and team support

Ability to follow and enforce operational procedures

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:

Performing work in a GSOC environment with continuous monitoring of security systems and intelligence sources

Position requires prolonged periods of sitting and viewing multiple monitors

Must be able to respond quickly to security incidents and operational issues

Requires availability for rotating shifts including evenings, nights, weekends, and holidays

May be exposed to or required to handle sensitive and confidential information.

May require occasional overtime during major incidents or emergencies

A Word about EEO, Pay Transparency and Other Requirements….

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.