Client Support Technician (Commercial)

High School Diploma or G.E.D.

Have a minimum 2 years previous satisfactory work experience in the alarm monitoring, installation or service industry.

Must be able to meet and continue to meet any applicable state, county, and municipal licensing requirements.

Knowledge of or ability to learn operations and procedures.

Ability to see, hear, speak, and write clearly in English in order to communicate with employees and clients and to the extent of reading and understanding printed regulations, written orders and instructions, training instructions, and be able to compose reports which convey complete information;

Ability to hear ordinary phone and radio conversation with either ear.

Ability to write routine correspondence, including logs and reports.

Ability to carry out instructions furnished in written, oral, or diagrammatic form.

Ability to be an effective team member, and able to work independently with minimal supervision.

Ability to maintain professionalism under highly stressful situations;

Courteous telephone manner.

Ability to adapt to changes in the external environment and organization.

Good organizational skills.

Ability to provide high-quality customer service.

Good interpersonal skills with the ability to interact effectively at various social levels and across diverse cultures and the ability to interact professionally with co-workers, postal employees, customers, management and the public.

Ability to handle multiple tasks concurrently.

Ability to prioritize work from different communication sources (radio, telephone, alarm monitoring software) and reprioritize as needed;

Possess strong computer and data entry skills, including knowledge of MS Word, Excel, and Outlook; experience with alarm monitoring software such Radionics/Bosch RAMIV/RPS databases, Radionics/Bosch alarm panel programming

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:

Maintaining composure in dealing with clients and staff, occasionally under conditions of urgency and in pressure situations.

May be exposed to stressful situations.

May be required to work overtime without advance notice, and to work assigned shifts in a facility providing 24/7 operations;

Frequent and prolonged sitting for up to 8 hours a day in front of computer screens.

Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling.

Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds.

Close vision, distance vision, and ability to adjust focus.

May be exposed to or required to handle sensitive and confidential information.

A Word about EEO, Pay Transparency and Other Requirements:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.