Supervisor, External Communications

The Defense Mission and Health Solutions team, Benefits, Claims & Integrity Solutions Operating Unit seeks a Consumer Communications Director to support our Health and Human Services (HHS) and Centers for Medicare and Medicaid Services (CMS) customer delivery and be part of the leadership for CMS Consumer Information and Insurance Oversight (CCIIO) initiatives. The Consumer Communications Director will lead strategic communication efforts that enhance how the company informs, engages, and supports consumers and end‑users across its mission‑critical programs. This role is responsible for designing and executing communication strategies that translate complex technical and program information into clear, accessible messaging for the public, customers, and stakeholders.

What you’ll do:

• Develop and own the enterprise consumer communications strategy, aligning all messaging to Peraton’s mission, brand, and regulatory requirements.

• Lead integrated communication plans supporting major programs, service rollouts, customer‑facing initiatives, and public‑facing announcements.

• Oversee creation of consumer‑centric content including FAQs, web content, service updates, notifications, campaigns, and incident communications.

• Partner closely with program teams, product owners, operations, legal, and public affairs to ensure accuracy, consistency, and appropriate tone.

• Establish communication frameworks for crisis response, outages, cyber events, and other high‑visibility incidents affecting consumers.

• Manage communication channels—email, SMS, web portals, knowledge centers, and social (as applicable)—ensuring timely, compliant, and effective delivery.

• Analyze communication performance data and consumer feedback to improve clarity, reach, and customer experience.

• Ensure all communication aligns with federal, state, and contract‑specific requirements when supporting government clients.

• Supervise a team of writers, communication specialists, and/or vendors as needed.

• Represent Consumer Communications in cross‑functional leadership forums and program reviews.