Supervisor (Customer Service)

Minimum 2–3 years of supervisory experience in customer service, hospitality, aviation, retail, or a high-volume public-facing environment.

Strong leadership, communication, and interpersonal skills.

Proven ability to remain calm, professional, and solutions-focused in fast-paced or stressful situations.

High attention to detail with a strong sense of service quality and presentation.

Successfully completed a minimum high school education or possess equivalent work related experience

Enjoy meeting and working with people while having an outgoing and engaging personality

Becomes a “I Am Toronto Pearson Ambassador”

Possess clear, concise communication skills in English; French speaking an asset

Ability to read, understand and provide guidance/instructions to others

Ability to realign stanchions

Ability to work individually or within a team

Have a clear criminal record

Must be eligible to work in Canada.

Physically capable of performing all duties as set out in the Job/Position specifically physical demands of the position require the ability to stand for prolonged periods of time during the shift ability to walk long distances and the ability to lift and relocate stanchions in order to effectively manage and adjust queues

Self-motivated individual with a strong attention to detail.

Excellent written & verbal communication and active listening skills.

Able to work weekends, and holidays.

Possession of a valid Restricted Area Identity Card (RAIC), and ability to apply for RAIC prior to starting employment.

Successful completion of initial and recurrent company training is a pre-requisite for employment

Ability to use a handheld device to record data

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

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