Supervisor, Contact Center (Anesthesia)

Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities.

Come Join Our Team!

• As part of our robust Rewards & Recognition program, this role is eligible for our Ventra performance-based incentive plan, because we believe great work deserves great rewards

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The Supervisor, Contact Center is responsible for the for supervising the daily operations of the Contact Center De partment.

• Supervises, conducts performance appraisals, makes employment and discipline recommendations, and coordinates work assignments.
• Tracks, maintains, and monitors employee metrics.
• Resolves escalated issues within the customer service and contact departments.
• Tracks trends to monitor opportunities for enhancements, innovative solutions, and continuous process improvements.
• Performs special projects and other duties as assigned.
• High School Diploma or GED.
• Bachelor’s degree in Business, Benefits, or related field.
• Five (5) years of experience handling patient health information and/or medical records preferred.
• Six (6) months of supervisory/management experience preferred.
• Knowledge of medical terminology, anatomy and physiology, legal aspects of health information.
• Knowledge of EMRs (electronic medical records).
• Strong supervisory/management skills.
• Strong customer service skills.
• Strong oral, written, and interpersonal communication skills.
• Strong word processing, spreadsheet, database, and presentation software skills.
• Strong time management skills.
• Strong critical thinking skills.
• Strong organizational skills.
• Strong mathematical skills in addition, subtraction, multiplication and division of whole numbers and fractions; computing percentages; and working with decimals.
• Ability to handle and resolve escalated calls and correspondence.