Supervisor - Business Process Operations

Role Overview

Responsibilities

• Oversee end-to-end scanning, metadata, and document management operations for large-scale digitization programs.
• Establish operating plans and conduct Proof of Concept testing to achieve productivity and financial goals.
• Coordinate Key Account Managers, vertical leads, and ground delivery teams on project deliverables and customer expectations.
• Maintain adherence to Standard Operating Procedures, organizational standards, and industry best practices.

Requirements

• Have 7 or more years of experience in business process operations and digitization.
• Have managed teams of 50 to 100 employees and handled large-scale judiciary projects.
• Have strong knowledge of production scanners, Document Management Systems, workflow automation, Time and Motion Study methodologies, and Google Workspace applications.
• Demonstrate team leadership, customer relationship management, operational cost optimization, Request for Proposal validation, and Gross Profit optimization.
• Hold a bachelor's degree.

Preferred Qualification

• A Master of Business Administration in Operations is preferred.