Supervisor - Airport Services (UAE National Only)
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Key skills for this role
About the Role
flydubai is seeking a Supervisor for Airport Services to oversee check-in, boarding, ramp operations, and baggage services at Dubai airport. The role involves managing airport services agents, ensuring high customer service standards, and coordinating with ground handlers.
Key Skills for This Role
Responsibilities
- Organize allocation of agents to check in, Departures/Transfer, Ramp or Arrivals on a rotating basis and provide briefings.
- Set up check in area and ensure correct allocation of desks, manpower and other resources.
- Monitor passenger flow and queue times, adjusting desk allocation as required.
- Oversee passenger and ramp handling to achieve high customer service standards.
- Ensure consistent application of commercial, safety, and security standards.
- Provide assistance and information to passengers and stakeholders.
- Liaise with Network Control Centre and ground handlers to organize staff for boarding.
- Assist passengers through security, immigration, and transfer areas.
- Ensure safe passenger embarkation and disembarkation processes.
- Check post flight documents and prepare reports for accounting.
- Monitor service partners' performance against SLAs.
- Investigate and report discrepancies or operational problems.
Requirements
- Bachelor's degree (3+ years)
- Fluent in English
- 0 2 years of experience with qualifications
Full Job Posting
Main Objective of Role
- To oversee and coordinate the activities of airport services agents and appointed ground handler to ensure consistent delivery of high quality service to flydubai passengers in respect of check in, boarding, special services, ramp operations and baggage services.
Key Responsibilities
- Organizes allocation of agents to check in, Departures/Transfer, Ramp or Arrivals on a rotating basis and provide briefings on a shift by shift basis.
- Sets up check in area and ensure correct allocation of desks, manpower and other resources, monitoring activities of flydubai and Ground Handling Agents (GHA).
- Monitors passenger flow and queue times providing assistance and adjusting desk allocation as required, including liaison with immigration, Security and DA terminal management.
- Oversees passenger and ramp handling to achieve and maintain the highest customer service standards and ensure proper enforcement of flight opening/closure times, baggage policies, Credit Checks and documentation requirements.
- Ensures the consistent application of the company’s commercial, safety, and security standards, policies, and procedures, while providing support, leadership, and coaching to frontline staff.
- Provides assistance and information to passengers and stakeholders as necessary.
- Liaises with Network Control Centre (NCC), GHA and relevant stakeholders to organize staff to ensure timely commencement and close out of boarding process and assist passengers in case of delays or disruptions.
- Assist passenger progress through security, immigration and transfer areas and assist with baggage and flight connections and provide assistance with passenger arrivals and baggage reclaims process.
- Ensures safe passenger embarkation and disembarkation processes and monitor turn round handling and baggage handling activities within company/regulatory safety and security regulations.
- Checks post flight documents, telex, and prepares accurate reports and check sheet for accounting purposes.
- Monitors Service Partners/Providers performance against flydubai’s SLAs and ensure they are adhering to safety and security regulations and to flydubai processes and procedures.
- Monitors, examines, investigates and reports any discrepancies, irregularities or operational problems (e.g. delays) in day to day activities and identify & implement solutions.
Qualifications
- Bachelor's Degree (3+ years)
- Fluent in English
- Years with qualifications: 0 2 years
Competencies
- Customer Focus
- Teamwork
- Effective Communication
- Personal Accountability & Commitment to achieve
- Resilience & Flexibility (Can do attitude)
- Inspiring & Developing Others
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