successfactors
Subcontractor- Oracle Cloud-CX-Functional
Birlasoft Limited
Pune, IND
Contract
Senior · 15+ years experience
Onsite
Discovered 3 weeks ago
Oracle Field ServiceOracle Service CloudOracle Field Service CloudOracle Fusion ServiceOracle CPQOracle Sales
Free
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Oracle Field ServiceOracle Service CloudOracle Field Service Cloud
Role Overview
Looking for a senior Oracle CX Solution Architect to lead the design and implementation of a modern, integrated customer service and field service platform leveraging Oracle Service Cloud and Oracle Field Service Cloud. The architect will drive business process transformation, solution architecture, integration strategy, and enterprise adoption while ensuring seamless connectivity with other ERPs like Oracle Fusion Cloud, JDE and other enterprise applications.
Having implemented Oracle Field Services with JDE will be highly desirable.
Key Skills for This Role
Oracle Field ServiceOracle Service CloudOracle Field Service CloudOracle Fusion ServiceOracle CPQOracle Sales
Full Job Posting
Position Summary
Looking for a senior Oracle CX Solution Architect to lead the design and implementation of a modern, integrated customer service and field service platform leveraging Oracle Service Cloud and Oracle Field Service Cloud. The architect will drive business process transformation, solution architecture, integration strategy, and enterprise adoption while ensuring seamless connectivity with other ERPs like Oracle Fusion Cloud, JDE and other enterprise applications.
Having implemented Oracle Field Services with JDE will be highly desirable.
Experience
15+ years of overall Oracle CRM/CX consulting experience
8+ years of Oracle CX Cloud experience
5+ years of Oracle Field Service (OFS) Cloud experience
At least 3 end-to-end Oracle CX Cloud implementations as Solution Architect
Experience leading large-scale service transformation programs across multiple business units and geographies
Core Oracle CX Expertise Required
Oracle CX Products
Deep hands-on experience in:
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