Technical Lead-Enterprise Apps

Area(s) of responsibility

• Location: Hyderabad Experience: 6-7 years in the IT industry Grade: 4C Education: B.Tech or equivalent degree Key Responsibilities: • 6-7 years development and support project related working experience, at least 4+ years in SFDC. • 4+ hands on experience in SFDC LWC, Sales, Experience/community cloud. • 2+ years of experience with Integration • Should have 5+ years hands on experience in SFDC (Apex, VF, Webservices, Integration). • Should have 3+ years hands on experience in SFDC lightning • Able to translate the customer requirement and gap analysis into comprehensive technical design. • Should have expertise in SFDC design patterns and implementation of the same. • Strong communication skills and client interaction skills. • Good understanding of SFDC classic and lightning platform, standard features and standard object structures. • Should have working experience with Omni studio (Flex cards, Omni Script, Data Raptors, Integration Procedures). • Basic Understanding of Einstein Analytics and Einstein Activity Capture. • Familiar with Salesforce Best practices, Governor limits, Security model, Data masking, Shield Encryption etc. • Has good exposure of DEVOPS, Release management process and familiarity with tools like Bitbucket, Jenkins, GIT, VSCode, SFDX, IDX workbench etc. • Experience with tools like People Import, Workato, Dupe blocker is a plus. • Lead and mentor SFDC production support engineers. • Identify automation opportunities to reduce manual effort and incident volumes. • Drive continuous improvement initiatives focused on stability, performance, and support efficiency. • Act as the primary operational contact for: o business stakeholders, o Salesforce product owners,
• Required Skills: • SFDC, CRM, Force.com, Lightning (LWC and AURA), Java Script, CSS, Webservices (SOAP, REST), Integration, Omni studio, Omni channel, Call Center CTI. • Client facing and good communication skills • Certifications: PD I, Admin, Sales cloud • Salesforce PD II certificate is desirable. • Strong hands on experience with Salesforce Production Support (L2/L3). • Ability to take fast, risk aware decisions during production incidents. • Strong sense of ownership and accountability. • Ability to mentor support engineers and improve team maturity. • Strong prioritization and time management skills. • Proven experience handling production incidents in SFDC: o application errors, o data inconsistencies, o integration failures, o performance and availability issues. • Strong RCA capabilities: o log analysis, o debug logs, o error pattern identification. • Strong understanding of Salesforce integrations: o REST/SOAP APIs, o middleware tools (MuleSoft, Informatica, Boomi, etc.), o inbound/outbound interfaces.
• Additional Skill: Communities, Marketing Cloud, Sales Cloud, Service Cloud, Data Cloud, CPQ, Financial Services cloud • Should be able to handle the team and manage work assignment and tracking. • Able to translate the customer requirement and gap analysis into comprehensive technical design. • Should have expertise in SFDC design patterns and implementation of the same. • Able to manage resolution and response SLAs for production support tickets. • Strong communication skills and client interaction skills. • Good understanding of SFDC classic and lightning platform, standard features and standard object structures, Sales/Lead process.