Student Support Officer (Reports Analyst) at GetmyCourse — Remote, AUS | Base Career

Full Job Posting

This is a remote position.

Serve as the primary point of contact for online students, responding to inquiries via email, chat, and other communication channels. Provide personalized support for students with questions regarding course content, deadlines, or technical issues. Maintain a student-friendly environment, ensuring all interactions are positive, empathetic, and professional.
Serve as the primary point of contact for online students, responding to inquiries via email, chat, and other communication channels.
Provide personalized support for students with questions regarding course content, deadlines, or technical issues.
Maintain a student-friendly environment, ensuring all interactions are positive, empathetic, and professional.

Assist prospective students with the enrollment process, ensuring a smooth transition into the course environment. Guide new students through course navigation, materials, and any required setup to ensure they are ready to start.
Assist prospective students with the enrollment process, ensuring a smooth transition into the course environment.
Guide new students through course navigation, materials, and any required setup to ensure they are ready to start.
Problem Resolution:
Address and resolve any issues or concerns raised by students, including academic, technical, or administrative problems. Coordinate with the technical support team or faculty to troubleshoot and resolve complex student issues.
Address and resolve any issues or concerns raised by students, including academic, technical, or administrative problems.
Coordinate with the technical support team or faculty to troubleshoot and resolve complex student issues.
Student Engagement:
Monitor student progress throughout the course and provide proactive outreach to ensure students remain engaged. Develop and execute strategies to improve student retention and overall course satisfaction. Foster a sense of community and belonging among online learners by encouraging participation in course discussions and events.

Work closely with faculty, technical support, and other departments to ensure a seamless student experience. Stay up-to-date with course updates, changes, and new resources to provide accurate information to students.
Work closely with faculty, technical support, and other departments to ensure a seamless student experience.
Stay up-to-date with course updates, changes, and new resources to provide accurate information to students.
Previous experience in a student support or customer service role, ideally within an online education environment.
Strong communication skills, both written and verbal.
Ability to empathize with students and provide clear, constructive solutions.
Proficient in using online learning platforms, CRM systems, and other student management tools.
Strong problem-solving skills and the ability to work independently.
Excellent organizational skills and the ability to manage multiple tasks simultaneously.
Experience in the e-learning or higher education industry.
Familiarity with student retention strategies and engagement tools.
Experience with data analysis and reporting.

Student Support Officer (Reports Analyst)