Student Services Assistant

Performs a variety of confidential and sensitive receptionist and secretarial duties in support of the division of Student Services.

In addition, this position provides support to the Student Services main reception desk.

• Provides clerical support, including: maintaining schedules, typing correspondence, setting up and maintaining confidential files, receiving, sorting and distributing mail, arranging meetings and making travel arrangements.
• Schedules pan institutional committee meetings including the Care Team (a multidisciplinary pan institutional risk assessment team) and departmental meetings, and acts as recording secretary.
• Maintains digital files and information on the Student Services Teams and SharePoint pages.
• Maintains departmental office supplies inventories.
• Collects and compiles various reports based on Student Services departmental data.
• Provides front desk coverage, including: receiving, screening and triaging individuals in potentially high stress situations, providing information and referrals to appropriate staff members and areas, and scheduling client appointments in a sensitive and confidential manner.
• Recognizes concerns from individuals seeking help from Student Services and follows established referral and escalation procedures.

• Grade 12 plus two-year diploma in a relevant discipline (i.e. Medical Office Assistant, Legal Administrative Assistant, Administrative Assistant)
• Formal education or training in mental health awareness, crisis intervention, or trauma-informed practice (e.g., Mental Health First Aid, ASIST, SafeTALK, Non-Violent Crisis Intervention, or equivalent).