Student Services Adviser

Student Services aims to provide a single first point-of-contact for student enquiries, enabling students to find the right answer to straightforward questions quickly and to access more in-depth help if they need it.

We are looking for customer service experts to join our friendly and enthusiastic team. This is a varied and interesting role where no two days are the same.

You will be using a variety of technologies to manage student enquiries in person, by email or over the telephone. You will be liaising with a range of different teams across the University including student accommodation, fees, money advice and student well-being services.

4 roles available:

2x open-ended roles

1x fixed-term contract until April 2027

1x fixed-term contract until February 2027

We are looking for someone who is energetic and adaptable with great people skills. You will already have experience of a customer-facing role and be committed to supporting students from a wide range of backgrounds.

We recently launched our strategy to 2030 tying together our mission, vision and values.