Strategic Account Manager

Role Overview

Core Responsibilities

• Own strategic enterprise account portfolios and achieve recurring revenue, expansion, upsell, and retention targets.
• Develop account plans and identify cross-sell and upsell opportunities across the product portfolio.
• Lead renewals, commercial negotiations, executive business reviews, and account governance.
• Build relationships with C-level, business, and technical stakeholders.
• Monitor customer health, adoption, satisfaction, and measurable business outcomes.
• Manage escalations and coordinate resolution with Sales, Product, Customer Success, Delivery, Finance, Legal, and Support.
• Drive onboarding, service expansion, retention, and churn-risk reduction.
• Prepare account reviews, forecasts, and business plans and maintain accurate CRM data.
• Monitor regulated-sector trends in Saudi Arabia and provide customer feedback to Product and Leadership.
• Represent the company in strategic customer engagements and industry events.

What You Will Bring

• Bachelor's degree in Business, Engineering, Technology, or a related field.
• At least 5 years of experience in enterprise account management, strategic accounts, customer success, or enterprise sales.
• Experience managing large enterprise or government accounts and achieving revenue and retention targets.
• Strong commercial, negotiation, and executive presentation skills.
• Experience in SaaS, CPaaS, CX, AI, telecommunications, or technology industries.
• Strong CRM discipline using HubSpot, Salesforce, or an equivalent platform.
• Experience with government, BFSI, or telecommunications customers.
• Knowledge of AI, customer engagement, messaging, voice, or digital transformation solutions.
• Fluency in Arabic and English.

Capabilities and Toolkit

• Enterprise account growth, recurring revenue management, and expansion planning.
• Executive stakeholder engagement, C-suite communication, and governance decks.
• Customer-success workflows, retention processes, and customer-health dashboards.
• Commercial negotiation, renewals, pricing playbooks, forecasting, and opportunity tracking.
• Cross-functional coordination with Product, Customer Success, Delivery, Finance, and Legal.
• Practical AI proficiency for identifying expansion opportunities and generating account insights.
• Analytical thinking, ownership, communication, collaboration, adaptability, resilience, and attention to detail.

Benefits

• Competitive salary and bonus, GOSI cost coverage, and a company share scheme.
• Thirty holiday days after the first anniversary and a paid birthday day off.
• Up to five weeks per year working from anywhere in the world and paid leave for new parents.