Senior Customer Solutions Consultant
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
Role Overview
Unifonic is a CPaaS company providing cloud communication solutions to customer-centric businesses.
The Senior Customer Solutions Consultant helps customers evaluate, adopt, and succeed with cloud communication solutions.
The role leads collaboration among sales, engineering, support, product, and customer success resources.
Key Skills for This Role
Full Job Posting
Role Overview
Unifonic is a CPaaS company providing cloud communication solutions to customer-centric businesses.
The Senior Customer Solutions Consultant helps customers evaluate, adopt, and succeed with cloud communication solutions.
The role leads collaboration among sales, engineering, support, product, and customer success resources.
Core Responsibilities
- Act as a technical liaison between Sales and Product during the sales process.
- Support solution design, quotes, proposals, RFP responses, and related documentation.
- Understand customer pain points, requirements, and business goals.
- Recommend solutions aligned with customer business and technical requirements.
- Support problem escalation and best-practice efforts.
- Build and deliver product demonstrations and pilots.
- Relay organised client feedback to internal teams.
- Hand off won deals to Customer Success with customer goals and configuration context.
- Support upsell and cross-sell opportunities with technical input.
- Coordinate with Product, Support, and Engineering to close deals.
Job Requirements
- At least 4 years of experience selling technology solutions, in technical or solutions consulting, or in related customer-facing delivery.
- A Bachelor’s degree in Engineering, Computer Science, or another IT-related field.
- Ability to match product or service offerings to customer needs.
- Ability to troubleshoot customer needs and translate them into workable solutions.
- Strong interpersonal skills and comfort engaging multiple stakeholders and cross-functional teams.
- Fluency in Arabic and English with strong written and verbal communication skills.
Technical Toolkit
- Cloud communication platforms including SMS, Voice, WhatsApp, and Email.
- REST APIs, JSON, and webhooks.
- SaaS and CPaaS fundamentals.
- Solution architecture and technical discovery.
- Conversational AI and chatbot platforms.
- Product demonstrations and proof-of-concept delivery.
- CRM and API integrations.
- Technical troubleshooting and deployment support.
Working Style
The role values analytical problem-solving, ownership, communication, collaboration, adaptability, mentorship, resilience, attention to detail, advocacy, and innovation.
Benefits
- Competitive salary and bonus.
- Unifonic share scheme.
- Thirty holiday days after the first anniversary.
- Birthday leave.
- Up to 25 days per year working from anywhere in the world.
- Paid leave for new parents.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Unifonic
Corporate Operations Specialist
Riyadh, KSA
Proudly recognized as a Great Place to Work®, we are an AI-native customer experience platform purpose-built for emerging markets. With more than 25 years of conversational AI research and development, we serve over 5,00
Corporate Operations Specialist
Riyadh, KSA
Job Description Proudly recognized as a Great Place to Work®, we are an AI-native customer experience platform purpose-built for emerging markets. With more than 25 years of conversational AI research and development, we
Strategic Account Manager
Riyadh, KSA
Unifonic is seeking a Strategic Account Manager to grow high-value enterprise accounts across regulated industries. The role covers retention, renewals, expansion, executive governance, forecasting, and cross-functional
Strategic Account Manager
Riyadh, KSA
Unifonic is seeking a Strategic Account Manager to grow and retain high-value enterprise accounts across regulated industries. The role owns account plans, renewals, expansion, executive relationships, forecasting, and c
Corporate Operations Specialist
Riyadh, KSA
Corporate Operations Specialist
Riyadh, KSA
Corporate Operations Specialist
Riyadh, KSA
Strategic Account Manager
Riyadh, KSA
Strategic Account Manager
Riyadh, KSA
Strategic Account Manager
Riyadh, KSA
Saudi Internship - 2026
Riyadh, KSA
Senior Customer Solutions Consultant
Riyadh, KSA