Stornext Principal Software Engineer

Role overview

Sustaining engineering and escalation support

• Lead root-cause analysis and resolution of complex customer escalations using crash dumps, field logs, and production diagnostics.
• Evaluate feature requests with Product Management and senior engineering stakeholders.
• Drive compatibility with new Red Hat, Linux distribution, Windows, and other operating system releases.
• Provide technical direction for snauditlogs, TSM/MSM, the legacy Java GUI, and third-party packages.
• Engage customers, Support, QA, Product Management, and Engineering leadership to resolve high-impact escalations.

Engineering environments and build infrastructure

• Architect, build, and maintain VM templates and engineering environments for development, build, and test workflows.
• Create Linux templates for Alma, Oracle, Rocky, Red Hat, Debian, Ubuntu, and SLES, plus Windows 11 templates.
• Modernize and troubleshoot PHP, Perl, and related deployment automation.
• Resolve package manager, installation, networking, OS compatibility, and configuration issues.
• Create and maintain VMs for build machines and sustaining engineering environments.
• Integrate packages, build systems, and automation with Jenkins and continuous integration infrastructure.

Offline File Manager ownership

• Evaluate, debug, and resolve complex customer-reported Offline File Manager issues.
• Design and implement Offline File Manager enhancements while balancing customer impact, technical debt, and release risk.
• Mentor QA engineers and developers on Offline File Manager architecture, operations, troubleshooting, and best practices.

Required qualifications

• At least 8 years of professional systems software development experience using C and/or C++.
• Deep Linux systems experience across Red Hat and Debian/Ubuntu variants, including installation, packaging, networking, services, and OS troubleshooting.
• Expert C and C++ programming experience, including C++11 or C++17, plus strong Python scripting and automation skills.
• Advanced debugging with GDB, system logs, core files, crash dumps, and other production diagnostic artifacts.
• Root-cause analysis experience for complex multi-process, distributed, or timing-sensitive software failures.
• Strong knowledge of build systems, compilers, linker errors, dependency management, and release engineering.
• Experience with multi-process systems, inter-process communication, and long-running services.
• Experience with AI-assisted development tools such as Claude Code and Scrum or similar agile environments.

Preferred qualifications

• Windows and Mac development experience, particularly in mixed-platform engineering or customer environments.
• Experience with RPC, TCP, and other inter-process or distributed communication mechanisms.
• Additional experience with Objective-C, Perl, PHP, Java, Assembly, JSON, or similar legacy enterprise technologies.
• Knowledge of networking, authentication, directory services, SSSD, and Active Directory integration.