Store Manager

· Be a visible, hands‑on leader on the shop floor, setting the standard for service, selling and professionalism.

· Deliver a consistent, premium and inclusive KIKO Milano customer journey that drives conversion, loyalty and advocacy.

· Translate people shopping, insights, feedback into clear actions that improve performance.

· Ensure expert product storytelling, flawless make‑up application standards and confident selling behaviours across the team.

· Champion personalisation, accessibility and authenticity in every customer interaction.

· Take full accountability for all store KPIs, including Sales, Conversion, ATV, UPT, LFL growth, Shrinkage and Productivity, ensuring labour cost budgets are met and effectively managed.

· Analyse weekly and monthly performance, identifying opportunities and risks, and executing agile action plans.

· Deliver annual budgets and quarterly business plans aligned with regional and brand strategy.

· Maximise trading opportunities through strong floor leadership, peak‑time planning and local market insight.

· Share competitor intelligence, customer trends and commercial insights relevant to the UK & Ireland Market.

· Ensure adherence and execution of KIKO Milano policies, procedures and the KIKO Store Book.

· Deliver high-impact execution of promotions, product launches and Retail Excellence.

· Maintain exceptional stock control, loss prevention and back‑of‑house organisation.

· Ensure health & safety, security and operational standards are consistently met and audit‑ready.

· Drive operational efficiency through strong routines, prioritisation and effective delegation.

· Strong and consistent delivery of sales and profit targets

· High customer satisfaction and people shop results

· Low attrition and high team engagement

· A clear succession plan and internal talent pipeline

· A store recognised as a benchmark for brand, service and execution

· 28 days’ holiday including Bank Holidays

· Enjoy a 50% staff discount on KIKO MILANO products

· Free allocation of KIKO MILANO products as part of your employee benefits

· 5% employer pension contribution

· Access to YuLife, our Employee Assistance Programme supporting wellbeing, fitness, and financial health

· Monthly bonus scheme to reward performance and results

· Ongoing training and career development within KIKO MILANO

· Maternity and paternity bonus

· Employee referral scheme with rewards for recommending great talent