Store Manager

Position Objective

Financial Responsibilities

• Drive the store team to achieve store targets and key performance indicators.
• Maintain store shrinkage below 0.2% of cost of sales.
• Monitor and manage store expenses, budgets, and financial goals.

Process and Operations

• Conduct regular financial and stock audits and maintain the store dashboard.
• Maintain visual merchandising standards, back-store operations, and merchandise replenishment.
• Oversee opening and closing procedures and enforce company policies and procedures.
• Maintain employee records, including leave, passports, performance, conduct history, and rosters.
• Implement security measures to prevent theft and protect customers and employees.

Team and Performance Management

• Set sales targets, monitor KPIs, analyze performance, and implement improvement action plans.
• Conduct team meetings, communicate expectations, and provide constructive feedback.
• Recruit, train, and develop the sales team and create a pipeline of future store managers.
• Identify learning gaps and conduct new-hire and product knowledge training.

Customer and Stakeholder Management

• Drive club apparel, NPS, and DSES goals across the store team.
• Address customer inquiries and concerns while aiming to exceed customer expectations.
• Maintain relationships with mall management and communicate store activities with office teams.
• Provide higher management with updates on store performance, challenges, and opportunities.

Desired Experience

• 5+ years of progressive experience in a customer-centric role.
• Strong management, leadership, organizational, and problem-solving skills.
• Proven success in improving customer engagement and achieving or exceeding store sales KPIs.
• A bachelor's degree in business administration, retail management, or a related field is often preferred.