Store Manager
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Key skills for this role
About the Role
Cheeky Monkeys Playland is hiring a Store Manager to oversee daily operations of its retail and playland locations in Dubai. The role includes managing staff, driving sales, ensuring operational excellence, and maintaining a safe, engaging environment for children and families.
Key Skills for This Role
Responsibilities
- Oversee daily store operations, ensuring smooth functioning across all departments
- Maintain high standards of cleanliness, hygiene, health & safety, and F&B operations
- Develop staff schedules, manage attendance, and ensure optimal staffing levels
- Manage inventory, procurement, and stock to minimize wastage and ensure availability
- Oversee online party bookings, coordinate events, and execute special activities
- Manage financial operations including cash handling, POS settlements, and daily reconciliation
- Monitor and analyze KPIs such as sales, guest satisfaction, safety incidents, and operational efficiency
- Lead, motivate, and manage team members to achieve operational and service excellence
Requirements
- Minimum Bachelors Degree is mandatory
- Minimum 3 years of experience in retail store operations management within UAE
- Strong knowledge and experience in customer service and guest management
Full Job Posting
Company Description
- Cheeky Monkeys is a unique children’s play and development center established in 2010. With a strong focus on early child development, we provide an electronics free environment that promotes sensory integration, creativity, and imagination through activities like role playing, arts and crafts, and
Role Description
- The Store Manager oversees the daily operations of Cheeky Monkeys retail and playland locations, ensuring smooth store functioning, exceptional customer experiences, and strong commercial performance.
Operational Management
- Oversee daily store operations, ensuring smooth functioning across all departments
- Maintain high standards of cleanliness, hygiene, health & safety, and F&B operations
- Develop staff schedules, manage attendance, and ensure optimal staffing levels
- Manage inventory, procurement, and stock to minimize wastage and ensure availability
- Oversee online party bookings, coordinate events, and execute special activities to maximize guest engagement
- Ensure opening, closing, and daily operational checklists are completed accurately
Financial & Performance Oversight
- Manage financial operations including cash handling, POS settlements, and daily reconciliation
- Monitor and analyze key performance indicators (KPIs) such as sales, guest satisfaction, safety incidents, and operational efficiency
- Implement strategies to achieve sales targets, optimize operations, and enhance guest experience
- Ensure adherence to budgets, cost controls, and resource optimization
Reliability & Accountability
- Report on time, complete assigned tasks efficiently, and demonstrate dependability
- Maintain a safe, clean, and organized store environment in line with brand standards
- Ensure compliance with company policies, safety standards, and operational procedures
- Uphold accountability for store performance, team conduct, and operational outcomes
Professionalism & Compliance
- Maintain professional appearance, personal hygiene, and behavior in accordance with company standards
- Comply with HR policies, attendance requirements, and the company’s code of conduct
- Follow Standard Operating Procedures (SOPs) in all operational tasks with accuracy and consistency
- Handle sensitive information responsibly and uphold ethical standards
- Ensure adherence to workplace safety rules and emergency procedures
Customer Service & Guest Experience
- Deliver courteous, responsive, and helpful service to guests and colleagues
- Build and maintain strong customer relationships, proactively addressing complaints and concerns
- Monitor guest experience, resolve escalated issues, and maintain high satisfaction standards
- Adapt to changing guest requirements and operational needs to ensure a seamless experience
- Ensure the store environment is welcoming, child friendly, and aligned with brand expectations
Team Leadership & Collaboration
- Lead, motivate, and manage team members to achieve operational and service excellence
- Coach and develop staff through training, mentoring, and performance feedback
- Foster teamwork, positive communication, and professionalism across all departments
- Work cooperatively with colleagues and cross functional teams to achieve operational goals
- Support staff onboarding and ensure all team members are trained on SOPs and safety protocols
Educational Qualifications & Experience Requirements
- Minimum Bachelors Degree is mandatory (Copy of the documents needs to be submitted as a part of hiring process)
- Minimum 3 years of experience in retail store operations management within UAE
- Strong knowledge and experience in customer service and guest management is required
Pay
- AED8,000.00 AED10,000.00 per month
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