Store Manager
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Key skills for this role
About the Role
Fatima Bint Mohamed Bin Zayed Initiative (FBMI) is seeking a Store Operations Supervisor to oversee daily operations of the Emirati District at Dubai International Airport. The role includes supervising staff, managing inventory, ensuring visual merchandising standards, and driving sales performance.
Key Skills for This Role
Responsibilities
- Oversee day to day store operations to ensure efficiency and smooth workflow
- Monitor store readiness including cleanliness, product availability, and display standards
- Ensure compliance with airport authority regulations and company policies
- Supervise store staff, assign daily tasks, break schedules, and work rotations
- Monitor attendance, punctuality, and shift performance
- Provide training and continuous coaching to staff
- Ensure achievement of daily/weekly/monthly sales targets
- Monitor customer service standards and ensure premium experience
- Handle escalated customer complaints professionally and efficiently
- Manage stock levels and ensure proper replenishment of fast moving items
- Conduct daily/weekly stock checks and monitor discrepancies
- Ensure all displays are aligned with brand guidelines and maintain attractive, organized product displays
Requirements
- Minimum 5+ years’ experience in retail operations or supervisory role
- Experience in luxury retail
- Strong leadership and team management skills
- Excellent knowledge of inventory control and stock management
- Ability to work in shift schedules (including weekends/holidays)
- Planning and organizational skills
- Problem solving and decision making
- Customer Service Excellence
- Visual Merchandising Awareness
Full Job Posting
Company Description
- The Emirati District is a proud homegrown initiative by Fatima Bint Mohamed Bin Zayed Initiative (FBMI) and Federal Youth Authority (FYA).
- This project champions the spirit of entrepreneurship, creativity, and culture by offering a dedicated space at Dubai International Airport to showcase the very best of Emirati made products and concepts.
- The district is a curated journey into the heart of the UAE’s creative economy.
Role Description
- Store Operations Supervisor is responsible for overseeing the full daily operations of Emirati District, ensuring smooth workflow, strong customer service, accurate stock management, compliance with airport regulations, and high standards of visual merchandising.
- The role includes supervising staff, coordinating logistics, monitoring sales performance, and ensuring operational excellence in a fast paced airport environment.
Responsibilities
- Oversee day to day store operations to ensure efficiency and smooth workflow.
- Monitor store readiness including cleanliness, product availability, and display standards.
- Ensure compliance with airport authority regulations and company policies.
- Supervise store staff.
- Assign daily tasks, break schedules, and work rotations.
- Monitor attendance, punctuality, and shift performance.
- Provide training and continuous coaching to staff.
- Support performance improvement and report HR related issues when needed.
- Ensure high level of customer service behavior from all staff.
- Ensure achievement of daily/weekly/monthly sales targets.
- Monitor customer service standards and ensure premium experience.
- Handle escalated customer complaints professionally and efficiently.
Qualifications
- Minimum 5+years’ experience in retail operations or supervisory role.
- Experience in luxury retail
- Strong leadership and team management skills.
- Excellent knowledge of inventory control and stock management.
- Ability to work in shift schedules (including weekends/holidays).
- Team management.
- Planning and organizational skills.
- Problem solving and decision making.
- Attention to Detail.
- Customer Service Excellence.
- Inventory & Stock Control.
- Visual Merchandising Awareness.
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