Store Manager
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Key skills for this role
About the Role
Sharaf Electronics LLC is looking for a Supervisor/Store Manager to oversee daily operations of a telecom franchise store. The role involves driving sales, managing a team, ensuring excellent customer service, and compliance with telecom regulations.
Key Skills for This Role
Responsibilities
- Promote and sell Etisalat plans to businesses, institutions, government entities, and Emirati customers
- Provide detailed information about plan features, benefits, and pricing to potential clients
- Identify opportunities to enhance revenue through upselling and cross selling
- Ensure exceptional customer service, handling and resolving customer concerns promptly
- Meet quality KPIs related to customer service
- Collaborate with audit teams during internal and external audits
- Handle Telecommunications Regulatory Authority (TRA) audits
- Contribute to internal mystery shopping initiatives
- Supervise daily store operations
- Manage workflow of CSR and DM team, create schedules and delegate tasks
- Manage staff performance and monitor ongoing work
- Ensure all KPIs vs target for the store are met
Requirements
- 3+ years experience in Telecom/sales
- Bachelor's Degree
- Strong leadership and team management skills
- Experience in retail and telecom sales operations
- Ability to achieve sales targets and business objectives
- Excellent customer service and relationship management skills
- Strong communication and interpersonal skills
- Staff supervision, coaching, and performance management
- Inventory, stock, and store operations management
- Problem solving and decision making abilities
- Knowledge of telecom products, services, and promotions
- Sales reporting and basic analytical skills
Full Job Posting
Job Summary
- The Supervisor / Store Manager is responsible for overseeing daily operations of the telecom franchise store, driving sales performance, managing and motivating the sales team, ensuring excellent customer service, and maintaining compliance with company policies and telecom regulations.
Job Responsibilities
- Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers.
- Provide detailed information about plan features, benefits, and pricing to potential clients.
- Identify opportunities to enhance revenue through upselling and cross selling of products or services.
- Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally.
- Meet quality Key Performance Indicators (KPIs) related to customer service.
- Collaborate with audit teams during Internal & external audits, ensuring compliance with industry regulations.
- Handling of Telecommunications Regulatory Authority (TRA) audits, ensuring compliance with relevant regulations.
- Contribute to internal mystery shopping initiatives to assess the quality of customer interactions.
- Supervising the daily Store operations.
- Managing the workflow of the team of CSR and DM, creating team schedules and delegating tasks.
- Manage staff performance, monitoring the ongoing work.
- Responsible for all KPIs vs target for the Store as per set benchmarks.
Experience & Education
- 3+ years experience in Telecom/sales.
- Bachelor’s Degree
Skills & Competencies
- Strong leadership and team management skills
- Experience in retail and telecom sales operations
- Ability to achieve sales targets and business objectives
- Excellent customer service and relationship management skills
- Strong communication and interpersonal skills
- Staff supervision, coaching, and performance management
- Inventory, stock, and store operations management
- Problem solving and decision making abilities
- Knowledge of telecom products, services, and promotions
- Sales reporting and basic analytical skills
- CRM and MS Office proficiency
- Ability to handle customer escalations and complaints
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