Store Incharge - SIS

Tata Consumer Products Ltd.

About the Job: Store Incharge - SIS

Function: Emerging Channels

At the core of Tata Consumer Products' business approach lie six strategic pillars that serve as the foundation for its growth and success: Strengthening & Accelerating our Core Business, Driving Digital and Innovation, Unlocking Synergies, Creating a Future-Ready Organization, Exploring New Opportunities and Embedding Sustainability.

This job opportunity closely aligns with one of these key strategic pillars, which is driving Strengthening & Accelerating our core business . The role is responsible for sales of the Beverages category in line with business plan and growth aspiration in conjunction with regional teams . Develop & Implement the Trade Marketing & Distribution Strategy for the organization in coordination with Marketing and Sales Teams in line with Business objectives.

MD & CEO

SVP & Head – Shopper Marketing

National Key Account Manager – SIS

Store Incharge - SIS

Area Manager - SIS

President & Head – India Sales

This job is at N-5 level (N corresponds to CEO’s level)

Geography : India

Direct reports: NA

Matrix Reports: NA

Type of Role: Individual Contributor

What are the Key Deliverables in this role ?

Planning and achieving the daily/monthly store as well category targets

To track and monitor retail metrics like mystery customer report. Footfall, conversion, average bill value etc. and take corrective and timely measures

TO ensure implementation of promotional activities and create awareness of OI Brand

Should be able to gauge customer requirements, bulk orders and fulfillments of the same

Maximize the store profitability and productivity by following the productivity parameters

Maintain the balance between optimal utilization of the wallet and meeting customer needs

To ensure guidelines are followed and adhered to at the store

Enhancing the customer experience by providing feedback/ guidance to the team

Ensure the optimum utilizations of the store space & showcasing the right merchandise

Providing data and initial framework of the store budget

Monitoring actual performance against OPEX budget throughout the year

Handling customer queries

Ordering the right products mix to meet customer/ store needs

To always ensure superior customer service

Ensure major customer issues/ complaints/ feedback are escalated to the Area Manager/Head

Ensure appropriate look and feel, smooth running and security of own stores

Monitor compliance and provide inputs for refinement

Identify gaps and influence product mix

Plan to order and managing stock levels as per the OI SOP

Providing inputs towards the product development/ quality issues

To ensure timely global counts are done and all the protocols related to the inventory and merchandise upkeep are adhered to minimize inventory loss

To keep a check on the given OPEX budget to ensure expenses are within the budgets

Compiling data and timely reporting of relevant market MIS reports (mystery customer, footfall, conversion, average bill value etc.)

Maintaining procedural and documentary compliance

To ensure proper packaging & insurance documentation to be in place for cross store transfers. Accurate documentation is submitted timely to support claims

Track competition and local environment and provide inputs to Head

Formulation strategies & recommending business development initiatives workable business ideas

Regular analysis of sales and stocks - region/store/category wise

To prepare various reports as per the timelines, daily, weekly, fortnightly and monthly

Self-development

Team development by constant coaching and training

To deploy staff between the category’s basis their competencies

KRA based evaluation performance of all reports to be done

Running a detailed induction program along with training for new team members. To provide coaching and mentoring to new employees

To ensure that all team members are groomed as per OI standards and adhere to the code of conduct.

2 to 5 years of relevant work experience in reputed FMCG organizations

Understanding & knowledge of Store Sales, Customer handling

We are obsessed about keeping Consumers & Customers first in our hearts – that’s why we are here !

We are trailblazers in executing with Excellence … Together as One Team !

We take Ownership of our business …delivering value for our Stakeholders .. no Compromises !

We are Open to Continuously improving … Continuously innovating … For Better !

We live & breathe our Tata Code of Conduct

Tata Consumer Products is a focused consumer products company uniting the principal food and beverage interests of the Tata Group under one umbrella. Our brands embody our purpose of ‘For Better ‘through the value they deliver to consumers with a focus on innovation, health and wellness, convenience and premiumisation. The Company’s portfolio of products includes tea, coffee, water, RTD, salt, pulses, spices, ready-to-cook and ready-to-eat offerings, breakfast cereals, snacks and mini meals. Our key brands include Tata Tea, Tetley, Eight O’Clock Coffee, Tata Coffee Grand, Himalayan Natural Mineral Water, Tata Copper+ and Tata Gluco+, Tata Salt, Tata Sampann and Tata Soulfull. In India, Tata Consumer Products has a reach of over 200 million households, giving it an unparalleled ability to leverage the Tata brand in consumer products. The Company has a consolidated annual turnover of ~Rs. 15,206 Crs with operations in India and International markets. For more information please visit www.tataconsumer.com