icims
Staff - Swift Operations
StoneX Group
Pune, IND
Full-time
Senior · 4+ years experience
Onsite
Discovered 1 weeks ago
SWIFT Alliance AccessSWIFT Alliance GatewaySWIFTNet LinkSWIFT Web PlatformHardware Security Modules (HSMs)Alliance Connect
Free
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SWIFT Alliance AccessSWIFT Alliance GatewaySWIFTNet Link
Key Skills for This Role
SWIFT Alliance AccessSWIFT Alliance GatewaySWIFTNet LinkSWIFT Web PlatformHardware Security Modules (HSMs)Alliance Connect
Full Job Posting
SWIFT Platform Support
Administer, monitor, and maintain SWIFT components, including SWIFT Alliance Access (SAA), SWIFT Alliance Gateway (SAG), SWIFTNet Link (SNL), SWIFT Web Platform (SWP), Hardware Security Modules (HSMs), and Alliance Connect.
Perform controlled installations, upgrades, patching, configuration changes, and post-implementation validation across supported environments.
Plan and implement mandatory SWIFT and security releases in accordance with approved change-management procedures.
Support compliance activities aligned with the SWIFT Customer Security Programme (CSP) and SWIFT Infrastructure Programme (SIP) requirements.
Payment Application Support (XMH)
- Provide Level 2 production support for XMH and associated payment-processing services, taking ownership of escalated incidents through resolution.
- Conduct technical diagnosis, root cause analysis, and problem management; implement approved workarounds and sustainable corrective actions.
- Perform application health checks, monitor production services and interfaces, and support release, deployment, and validation activities.
- Troubleshoot secure integration channels and messaging technologies, including SFTP, IBM MQ, and Kafka.
- Provide technical support for new client onboarding projects, including environment readiness, connectivity validation, and implementation support.
Incident, Problem, and Change Management
Participate in Severity 1 and other major incident bridges, providing clear technical updates, restoration actions, and follow-up analysis.
Prepare accurate root cause analysis reports, including corrective and preventive actions, for significant or recurring incidents.
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