Staff Software Engineer – Ruby/Rails

• Knowledge of live ticket sales or experience working within a fast-paced industry.
• Mentorship and leadership experience guiding onshore and offshore teams.
• Genuine interest in growing the engineers around you and shaping team culture, even without a formal management track.

• You'll build the infrastructure live events run on; millions of tickets, hundreds of venues, many of the largest teams and events in the world.
• A lean team where decisions move fast and your code reaches real fans, often the same week.
• Every release has stakes. Every improvement is felt.
• High expectations, low tolerance for politics, and a culture built on writing well and shipping with care.

OUR VALUES We build the systems that power live event ticketing, and we hold a high bar for how we do it.

Four principles run through everything:

• Quality of life. Sustainable processes over heroics. Nobody should be a single point of failure, and nobody should be afraid to take a vacation.
• Quality of code. Clarity over cleverness. If a teammate needs a long explanation to follow your code, it needs simplifying. Tests prove your work; they aren't optional.
• Protection of production. Every change is reviewed, tested, and observable. We build with monitoring in mind from day one so we find problems before our users do.
• Shared knowledge. We work across time zones, so we communicate in the open. Questions go in channels, not DMs, and one answer becomes shared knowledge.

ENGINEERING PRINCIPLES We are an AI-native engineering team.

Here is what that looks like in practice:

• AI-assisted engineering. Every engineer uses Claude, Claude Code, Copilot, and agentic tooling as a routine part of their workflow.
• Async-first. Most decisions happen in writing through Jira, Confluence, PR descriptions, design docs. We over-communicate on changes and under-communicate on noise.
• Ownership mindset. Engineers are responsible for what they write and no code reaches production without review. Reviewers are co-owners.
• Observability is part of "done." If the on-call engineer can't understand a system without reading source, more logging, metrics, and dashboards are needed.
• Preservation of quality of code and life. We write code that is clean, tested, and maintainable so it serves us well over time, and we build sustainable processes so no one burns out or becomes a single point of failure.
• Shared knowledge and continued education. We grow as a team by learning from each other through reviews, documentation, and collaboration.

• Ruby on Rails and Hanami power our B2B marketplace, distribution integrations, and partner-facing APIs
• Web & mobile clients, REST APIs, microservices
• Frameworks and tools: Rails, Hanami, Sidekiq, Puma, ActiveRecord, RSpec, RuboCop

• Cloud & infra: AWS (RDS, ElastiCache, CloudSearch, EKS, MSK), Kubernetes, Helm, Kong, Terraform, Docker
• AI tooling: Anthropic / Claude Code, GitHub Copilot, in-house agentic workflows

• Async-first, agile cadences, distributed onshore + offshore teams

• Comprehensive medical coverage
• 100% employer-paid dental, vision, life, and disability insurance
• 401(k) with company match
• Paid parental leave
• Paid time off and company holidays
• Employee wellness and professional development opportunities

Victory Live is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, Veteran status, or another other characteristic protected by state, local or federal law.