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Key skills for this role
Demonstrate technical and organizational leadership during these events—bringing structure and clear decision-making under pressure.
Partner with incident commanders, business information security leadership, engineering, and customer-facing teams to maintain clear ownership, workstream prioritization, and hand-offs during these events. Reduce Exposure Window
Drive coordinated response across affected releases, balancing risk and remediation feasibility.
Leverage an understanding of product development cycles and engineering/product partnerships to move fixes through the release pipeline without stalling on organizational boundaries.
Verify fix completeness and guard against incomplete mitigations before release. CVE & Coordinated Disclosure Process
Contributed to ServiceNow's CVE disclosure process for incidents you own—CVE assignment, scoring, advisory content, and publication timing.
Conduct technical accuracy reviews of external advisories, researcher write-ups, and joint disclosure content to ensure correctness before publication. Pursue After-Action Outcomes & Continuous Improvement
Author root cause analyses and drive lessons learned to closure following product security incidents.
Participate in retrospectives following significant product security events, translating findings into concrete process and technical improvements.
Contribute to partner teams tracking product security risk themes and trends across the portfolio.
Contribute to SDLC improvement areas, feeding incident learnings upstream into secure development practices.
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
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Minimum 8 years of related experience with a Bachelor's degree; or 6 years with a Master's degree; or a PhD with 3 years of experience; or equivalent experience.
Minimum 4 years of auditing source code for security vulnerabilities.
Demonstrated leadership during significant security events or major incidents, with willingness to participate in on-call.
Ability to read and comprehend Java and JavaScript code.
Strong understanding of common Java and JavaScript vulnerabilities.
Proficiency in scripting in both Python and JavaScript for data gathering, processing, and visualization.
Development of proof-of-concept exploits for web application vulnerabilities.
Written and verbal communication of complex security risk clearly to both technical teams and leadership.
Experience with leading fix implementation and release coordination across engineering, product, and test/release teams.
Proficiency in deep-dive product security investigations and root-cause analysis spanning design, code, configuration, and operational layers.
Exploit analysis and proof-of-concept development that distinguishes real exploitability from theoretical risk.
Familiarity with SDLC integration, CI/CD pipelines, SaaS threat models, and secure development practices. Preferred Qualifications
Experience in a PSIRT or similar function for a major software or SaaS platform.
Recognized expertise in product security incident response, vulnerability research, or application security within a software or SaaS environment.
Experience conducting vulnerability assessments on the ServiceNow platform.
Experience with emerging threats: AI-specific attack vectors, software supply chain security, and SDLC tooling security.
Experience with cloud infrastructure (AWS, Azure, GCP) and containerized environments.
Relevant security certifications (e.g., OSWE) or demonstrated equivalent expertise.
JV20
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Enterprise software company providing cloud-based workflow automation platforms.
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Senior · 8+ years experience
Hybrid
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