Staff Performance Manager

The Staff Performance Manager is responsible for the day-to-day supervision of personnel to ensure the timely, accurate, and quality delivery of customer goods and service. This role manages employee relations at the site - including coaching, performance reviews, removal from assignments, and exit interviews. This role ensures client satisfaction and engagement through superior customer service and develops relationships with supervisors and associates. This role anticipates staffing requirements and expectations; develops value-added services to support changing client needs.

Your Role & Responsibilities • Manages candidate inventory by recruiting, screening, interviewing daily. • Conducts all new hire orientations, to encompass all client onboarding information as well as perform new hire check-ins on first day of work. • Audits onboarding requirements and confirms new hire start requirements are met. • Communicates workforce needs to client for staffing productivity and includes labor market data to present plausible solutions. • Participates in client forecasting meetings and remains informed and knowledgeable of client's current and upcoming business needs. • Manages daily attendance reports, headcount reports. • May process weekly payroll and maintain timeclock database. • Documents and investigates safety incidents and participates in client meetings to discuss safety and operational efficiency. • Handles worker’s comp claims and documents unemployment. • Develops and maintains rapport with management and supervisors to maintain consistencies in all departments. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other duties, as assigned by their leader. • Initiates and completes client relationship mapping as needed. • Runs and creates reports to identify workforce challenges, escalates when appropriate and collaborates with the client to create solutions (using CRM, Power BI, time/attendance software). • Coaches associates on policies that could have legal implications and involves onsite HR and leads investigations. • Conducts employee performance reviews and assigns and ends associate assignments.

Preferred Education & Experience

High school diploma or 6 months related experience