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Staff Full-Stack Engineer, Experience Team
ServiceNow
Remote, USA
Full-time
Senior · 6+ years experience
Remote
USD 149800-262200 yearly / year
Discovered 1 weeks ago
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Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Team & Role
This role is part of our Experience Team (UX/UI). ServiceNow is transforming how enterprise knowledge is created, delivered, and consumed. We’re moving from a world where large teams of writers produce content manually to one where AI-powered, agentic systems generate, classify, and deliver the right knowledge to the right person at the right moment — across millions of users worldwide.
This role sits at the center of that transformation. You will design and build the engineering infrastructure that makes agentic content creation possible at scale: automation pipelines, AI tooling, LLM integrations, and the systems that connect ServiceNow’s knowledge platforms into a unified, intelligent content engine.
What you get to do in this role
Architect and build automation pipelines that replace high-volume, repeatable content tasks — shifting the team from manual production to AI-native delivery.
Design and develop LLM-powered tooling that enables agentic content creation workflows, including prompt libraries, evaluation frameworks, and orchestration systems.
Build and maintain integrations across ServiceNow’s content platforms, knowledge management systems, and AI services — creating the infrastructure for a unified knowledge engine.
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