Staff Data Platform Software Engineer - Persistence Team

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

You'll work on top of core data architecture that touches every part of our product, ensuring our systems maintain quality, reliability, security and performance.

Be a master at managing and enhancing a complex codebase with quality and speed

Deliver projects on time and with quality, with other engineers in tow

Set technical direction for key initiatives within the Data Access team, ensuring scalability and maintainability

Collaborate with product managers to translate requirements into well-architected solutions, owning features from design through delivery

Drive design and code reviews, championing best practices in performance, maintainability, and testability

Develop and advocate for comprehensive test strategies covering functional, regression, integration, and performance aspects

Contribute to a culture of continuous learning and engineering excellence, sharing best practices in engineering and quality with the team

Having aptitude for learning new technologies quickly

Developing platform technologies at scale

Relational Database Experience: Developing on, troubleshooting, and optimizing performance

Mentor junior and senior engineers to help them thrive in a complex codebase

8+ years of software development experience with a Bachelor's degree; OR 6+ years with a Master's degree; OR 3+ years with a PhD; OR equivalent work experience.

Experience leveraging critical thinking about how to integrate AI into work processes, decision-making, or problem-solving - including AI-powered tools, automating workflows, or analyzing AI-driven insights

Expert level skills with core Java development

Advanced level of backend platform development

Expert level understanding of best practices for object-oriented and modularized software, with emphasis on Java

Knowledge and/or experience with relational databases: PostgreSQL, Oracle, MySQL, MariaDB, MS SQL Server, Trino, etc.

Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization at scale

Experience with automated testing frameworks (e.g., JUnit, Selenium, TestNG) and integrating tests into CI/CD pipelines

Understanding of software quality principles including reliability, observability, and production readiness

Good understanding of cloud-based and distributed systems

Aptitude for learning new technologies quickly

Demonstrated success completing complex projects, on time and with quality

Experience with troubleshooting difficult production issues e.g., memory leaks, concurrency issues, locking issues, network problems, intermittent failures etc. across the stack

Track record of technical leadership - influencing architecture and engineering decisions within the team and with close collaborators

Strong written and verbal communication skills, including experience authoring design docs and presenting technical approaches to the team

Familiarity with ServiceNow platform is a plus

Familiarity with RDBMS internals

Passionate about database technologies

Experience with Unix shell

Experience working in a DevOps environment

Experience working in a customer focused environment

For positions in this location, we offer a base pay of $176,100 - $308,200 , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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