Staff Customer Experience Professional

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

As a Staff Customer Experience Professional, you'll be part of Intuit's Customer Success team, focused on building and scaling end-to-end customer experience strategies across all customer segments — from small businesses to mid-market companies — across Intuit's international markets. Based in Canada, you will serve as a key driver of customer success strategy alignment across international markets, ensuring that what we build in Canada reflects and informs a globally coherent approach to customer success.

You will lead the creation of new experiences that use the power of Intuit's ecosystem of products and expert-based services to drive growth for the business and deliver value to our customers. You will identify and validate new expert-led, AI-powered experiences and help build new capabilities, with a focus on creating seamless service experiences across Intuit's full portfolio of small and mid-market business solutions. This role requires a deep understanding of the needs and regulatory contexts of international markets, and the ability to translate those insights into strategies that work locally while aligning to global priorities.

You will partner with functions including Marketing, Customer Success, Sales, Product Management, Product Development, Service Design, and Data to deliver world-class experiences through deep customer insights and hypothesis-driven experimentation and innovation.