Staff Associate

NorthStar Memorial Group is seeking a Staff Associate at Chapel of the Chimes in Oakland, CA .

Our administrative teams assume the crucial role of ensuring seamless operations throughout every stage of the delicate client family life cycle, from the initial meeting with families, until final arrangements are made.

We serve as the cornerstone of our client family support structure, acting as the glue that holds everything together.

We are problem solvers and peace-of-mind-providers - we uphold our commitment to care in every interaction.

• Collaborate with funeral directors with events held on-site, including services and arrangement conferences
• Establish and maintain strong business relationships with families
• Always maintain reverence and respect for the deceased
• Assist in preparing the memorial area for the family before the services start
• Ensure that flowers and other memorabilia are returned to the family after services
• Answer customer inquiries professionally, either by phone or in person

• Medical, Dental, and Vision Insurance

• Life Insurance
• 401(k) with Employer Matching

• 1 year of experience in customer service preferred
• Experience handling difficult situations